If you have migrated to another platform (such as PS4 to PS5, or Xbox One to Xbox Series X|S), please can you ensure that you try these steps first: If you have just migrated and are missing some of your trophies, please can you ensure that you try the following steps first:
If your trophy was unlocked using an non-repeatable action (such as completing a story arc, creating your Jomsviking, or completing side quests), you will need to complete another main/side quest to trigger the trophy to unlock again on PS5. Many players have found that completing Petra's side quests, selecting a romance option with her or completing quests as part of the Wrath of the Druids expansion (if able to) have caused more trophies to unlock.
If your trophy was unlocked using a repeatable action (such as collecting certain weapons, being thrown 30m by a Housecarl, or completing a raid), you will need to perform this action again in-game to trigger the trophy to unlock. For instance, for "Worthy" you will need to re-equip Mjolnir.
If a trophy / achievement has not unlocked on your platform after trying these steps, please can you provide us with all of the following information:
What is the name of the trophy(ies) / achievement(s)?What is the platform where the trophy(ies) / achievement(s) are not unlocking?Have you unlocked the trophy(ies) / acheivement(s) previously on another platform?If so, can you confirm the platform where the trophy(ies) / achievement(s) were originally unlocked?If you can provide any images/videos that show the requirements have been met, but that the trophy(ies) / achievement(s) remain locked, this will be helpful for further investigation.
I would recommend uploading any images or videos to a sharing platform, such as YouTube or Google Drive. This will allow you to post a shareable link within this thread.
If the crash / freeze you are experiencing is not linked to any of the above investigations, then please can you provide us with all of the following information:
Have you been able to complete our basic PC troubleshooting guide? These steps help to tackle a number of common causes behind crashes / freezes, and provide us with a basis for further investigation.What are your system specs (CPU/GPU)?Have you been able to play the game without experiencing crashes / freezes before?When did these crashes / freezes first occur? Please be as exact as possible.Have you made any recent changes to your system, such as updating your Operating System or installing new software?Are there any specific triggers for these crashes / freezes? For instance, do they happen when launching the game, or during a loading screen?
We can then use this information to open up a support ticket for you. Opening up support tickets allows us to collect your system files for further investigation, which can be crucial for troubleshooting crashes / freezes. Once we have opened a support ticket for you, we will notify you within this thread.
Horrible cloak texture quality