Hello everyone, thank you for checking out this pinned post. This forum is dedicated to supporting our Ubisoft Connect services.Ubisoft Connect error message's and how to fix them
Before creating a thread, please search for similar issues reported by other players, to prevent duplicate threads from being made.
This forum is to be used for support with the following products >>
Ubisoft Connect gamer launcher
Ubisoft Connect website (https://ubisoftconnect.com/)
Ubisoft Connect mobile app for Android and IOS devices
"A Ubisoft Service is currently unavailable" / "A Ubisoft Server is unavailable"
This error message is usually seen if you are using an out-of-date Ubisoft game launcher. To help resolve this issue, please try all of the following steps >
STEP 1. If you are using an outdated version of Ubisoft Connect, or you are using our previous game launcher Uplay, please download the Ubisoft Connect launcher here > https://ubisoftconnect.com/
Please install the new game launcher in the same file directory as any old Ubisoft launchers you may have had previously installed.
STEP 2. Run the program with Administrator rights, but enable this in the games Properties menu, permanently, by right-clicking on the launchers .exe file and the games .exe file, selecting its Properties menu, selecting the Compatibility tab, then check the Run as Administrator box.
STEP 3. Should the above steps not resolve the issue, please try deleting the Ubisoft Connect 'cache' folder, please view this article on how to locate this > https://www.ubisoft.com/help?article=000061966
"Connection lost. A Ubisoft service is not available at the moment"
"Ubisoft Connect has detected an unrecoverable error and must shutdown."
This message usually means that the Ubisoft Connect launcher is unable to connect to the game servers/service. To try and resolve this connectivity issue, please try the following steps >
STEP 1. First of all please check our Ubisoft Help website homepage, for any news banners that state there may be degradation with our servers in your location > https://www.ubisoft.com/help
STEP 2. Next, please make sure you are using the latest version of the Ubisoft Connect launcher and it is fully updated, you can download this here > https://ubisoftconnect.com/en-GB/
STEP 3. Check your network restrictions, disable IPv6 and disable your Proxy in your network settings on Windows by following each step in this guide > https://www.ubisoft.com/help?article=000064731
STEP 4. Finally, if using Windows 10, try a Network reset >
- Click on the Windows symbol on the bottom left of the screen.
- Click on the Gear to access the Settings page.
- Click on "Network & Internet"
- Click on "Network Reset"
After performing each of these steps for your respective error message received, please try launching Ubisoft Connect again.
Please try the following workaround >
STEP 1. Open the Run command by pressing the R key and Windowskey at the same time.
STEP 2. Type in %AppData% and confirm by pressing Enter or by clicking OK.
STEP 3. Navigate to the following directory: C:\Users\Username\AppData\Local.
STEP 4. Delete the Ubisoft Game Launcher folder.
You should now be able to start Ubisoft Connect again.