@stiffmeister27 Hello there!

We don't have any new information on this issue with the missing key in 'into the fog'. Apologies for a delay in our response to you, and for any disappointment caused.

Once we have more news on this from the development team, we'll be sure to post it in our News and Announcements section.

Please let us know if there's anything we can help you with in the meantime.

Thank you.

@homerun8 Hello.

Sorry to hear you've not been able to play the Wrath of the Druids DLC!

Would you be able to follow the steps given in our guide here and let us know if this helps at all?

If you're still experiencing issues, would you be able to tell us what happens when you try to access the DLC?

Thank you.

Hello thewarg00n, thanks for getting in touch, and sorry to hear of your disconnection.

Usually, you would receive a warning message or error code when you abandon/disconnect or can not reconnect to a match. If you don't see one, the sanction could have been given for a previous disconnection you and your friend experienced, if the server was delayed.
 
If you think your connection issues may have been caused by our server, you can check our server status here in case of any maintenance or outages at the time of your disconnection, to rule this out as a possible cause of your connection issues >
 
Siege Server Status > https://rainbow6.ubisoft.com/status/
Ubisoft server status notifications > https://www.ubisoft.com/help

Hello there @firestormx75

Thanks for posting. We can confirm that this is an issue with the skill tree at the moment, and our game team are currently collecting reports.

Would you be able to upload your most recent save to the cloud, so that we may add it to the report? You can do this by following these steps:

• Create a manual save before ending your session.
Wait a minute or two after the save animation has finished.
• Open the Main menu and choose Quit to Title Screen.
• Choose Load Game. 
• Check if the save you just created has a cloud icon next to the play time.
 
If possible, if you're also able to provide us with a screenshot of your skill tree/skill points, it would be much appreciated.

Hi there @luzyfuego

Thank you for you report and for posting in this forum thread. Apologies for any inconvenience caused.

The team are still investigating issues with stuttering when AC Valhalla autosaves. We'll be sure to let players how when we have information to share by posting in News and Announcements.

Please be in touch with us in the meantime if there's anything else that we can assist you with.

@skypherdzn Hello there.

Thank you for contacting us in regards to the Assassin Carry skill.

This skill cannot be used at this time. Once we have more information on this skill, along with 'Arrow Looter' and 'Fight Ready' skills, we'll be sure to update players though our News and Announcements section.

Please be in touch if you have any questions in the meantime.

Thanks for the reply kongking and letting us know of your experience.

You can check our server status here in case of any maintenance or outages at the time of your disconnection here, in case this is what may have caused your disconnection > https://rainbow6.ubisoft.com/status/

Would you please take a look at our guide for connectivity issues and run through all steps listed or any steps you have yet to check? This support article contains some of the most common fixes for service, network, software, and hardware issues when connecting > 

PC https://www.ubisoft.com/en-gb/help/article/000094617
STEAM https://support.steampowered.com/kb_article.php?ref=1456-EUDN-2493
XB1 https://www.ubisoft.com/en-gb/help/article/000097278
XBSX https://www.ubisoft.com/en-gb/help/article/000097279
PS4 https://www.ubisoft.com/en-gb/help/article/000097277
PS5 https://www.ubisoft.com/en-gb/help/article/000097276

Should these steps not resolve this issue for you, please contact let us know and we can create a support ticket for you to investigate this in further detail.

Hello there @short_name

Thank you for posting to let us know your experience with the RU store and AC Valhalla.

While we have no current plans to change the localisation and language options available for the RU version of AC Valhalla, we've taken your feedback on board.

Apologies for any inconvenience caused. Please reach out to us if you have any additional questions.

Hello Slimebud17, thanks for posting about this also. You would only receive a 24-hour ban for failing to reconnect to a match if you had multiple disconnections and failure to reconnect happen in a short space of time.
 
You can check our server status here in case of any maintenance or outages at the time of your disconnection here, in case this is what may have caused your disconnection > https://rainbow6.ubisoft.com/status/
 
If there are no issues with the servers at your time of playing and you are continuing to have connection issues, I would recommend trying some connectivity troubleshooting to strengthen your connection to our servers >
 
PS4 - https://ubi.li/12soI
PS5 - https://ubi.li/JE6K7
Xbox One - https://ubi.li/6L9Js
XBSX/S - https://ubi.li/55G8e
PC - https://ubi.li/YPwnl

Should these steps not resolve this issue for you and you continue to have connection problems, please let us know and we can create a support ticket for you to investigate this in further detail.

@dimhef Hello there!

The localization of AC Valhalla may differ depending on which region of the Ubisoft Connect store you have access to.

Would you be willing to let us know which country you're accessing the Ubisoft store from, so that we may check this is correct for you?

Many thanks!