I have another ubisoft account "Spooooooks" and i keep asking for password reset emails but they are not being sent so i cannot acsess my other account

Unable to link Xbox account to Ubisoft account. When following the proper steps, I get the error message "This profile is already linked to another user."

Steps:

1. Go to ubisoft.com
2. Login
3. Go to Account Information
4. Go to Linked Accounts
5. Observe nothing in Xbox is currently linked
6. Click Link under the xbox icon
7. Press Continue on the following 2 warnings/information boxes
8. Type in correct Xbox account details

Result: Error message: "This profile is already linked to another user."

Even though my account management says there is no Xbox account linked to my profile, I am still receiving the error that the account is already linked.

Any help would be appreciated,
Cheers

Bonjour
Je voulais lier mon compte Xbox game pass à mon compte Ubisoft mais j'étais connecté par défaut sur un autre compte Microsoft (qui n'a pas l'abonnement Game pass) lorsque la fenêtre de liaison s'est ouverte. Ce dernier a été lié accidentellement au compte Ubisoft. Je souhaite maintenant retirer l'association de ce compte Xbox pour associer mon compte abonnement Xbox Game Pass mais apparement c'est impossible d'enlever le "compte de référence".
Pouvez vous m'aider s'il vous plait?
Merci

Before you tell me to open a Support Ticket I will let you know I've put in TWO and received zero responses from anyone. I have a brand new XBox Series X that I downloaded the latest Ubisoft Connect app onto and every time I attempt to login to my account it tells me it can't connect and I need to change my password. This has been going on for over a week. I've changed the password numerous times; nothing works. I can login on my computer but when I try to link my XBox it tells me my account is "attached" to something else.

My account is from 2014 and it says I have one game. Except I have every AC, Watch Dogs, Far Cry and several others titles over the years. This is EXTREMELY frustrating and shouldn't take an act of Congress to resolve.

Is there someone that can address this or should I just delete my Ubisoft Connect account and give up?

So this is an interesting problem: I was under the impression that I had one Ubisoft account (on console and on PC) as both share the same email (on console this is pulled from the system and on PC this was provided by myself thinking the two would merge). They don't. I found this out the hard way when FC6 came out and my PC progress did not track over.

Is there any way to fix this? Googling doesn't really find useful information specific to this issue.

Ho ricevuto una sanzione per chat ma ho la chat di testo e vocale disattivata totalmente da circa 1 mese forse anche più.... Sinceramente mi sembra inappropriato o un'errore di segnalazione.. spero risolviate questo problema altrimenti sarò costretto a chiudere tutti gli account Ubisoft perché non ritengo in comportamento corretto da parte vostra in quanto io ho cambiato il mio atteggiamento dopo il ban precendente per toxic behavoir e averne un'altro non dovuto dal mio comportamento mi fa arrabbiare

I bought ACBF Deluxe edition on steam and created a Ubisoft Connect account I launched the game and played it for 34 hours over the week. I decided to restart my computer and update my drivers. When I launch the game from steam again it asks for a Ubisoft key I entered my key and it says it is already registered to another account? I have only one account. I checked my Uplay library and it is empty. Please can someone explain what happened? btw I live in indonesia

I currently have an open ticket on Ubisoft support. case number: [redacted]

I know the support ticket will be updated soon, but I want to see if there is a simple solution that I am not seeing here. Did anyone else have this issue?

My account has been hacked and I got the email back, i asked support to recover my ubisoft account since i have many games and i spent much money on DLC, Passes and other things.

First, they asked me to provide information of account and I gave them everything possible they asked for. After that they said recover isn't possible which is not normal imo.

If i send my first mail, address, card, all nicknames, steam informations, valid and real address, first nickname used, last recently played, I am still not owner of the account?

Here is their answer : "We have received a request to make modifications to this account. Ubisoft takes account security very seriously. To proceed and for security reasons, we need to verify the ownership of said account.
After careful examination, there is no information that will allow us to confirm the ownership of this account.
If you cannot access this email address, we will not be able to make any changes to this account."


Please tell me this is dream, i can't belive their support is this weird?


Also i contacted their live chat 5 times and they said same thing for 5 times and they closed my chat insta and i am not able to open it anymore lol.

Hi, I want to change my e-mail assigned to my account but I don't have access to that e-mail. I want to Verify my account and change e-mail through the information I provided on the account and through my phone number assigned to this account, is it possible?

Bonjour,

Je voudrais savoir si, si je délie mon compte Playstation de mon compte Ubisoft actuel pour le relier à un nouveau compte Ubisoft, aurais-je accès aux sauvegardes Cloud (AC, Immortals...) de mes jeux PS4 sur le nouveau compte Ubisoft ou sont-elles définitivement liées au premier compte auquel la console était liée ?

Si jamais ma demande n'est pas très explicite, ci-dessous le détail de ce à quoi je pense :

Merci pour vos réponses.

Hello, I just wanted to play Far cry 3, but then it said that i need to confirm my ownership of this game. Please let me know if you have an answer.

Hi,
ich habe das Problem, dass sich mein Ubisoft connect mehrmals am Tag ausloggt. Teils wenn der Rechner aus dem Standby geht, teils einfach so. Das wäre ja nicht so nervig, wenn die Software nicht so dämlich wäre....
Ich bekomme jedes mal direkt eine Mail mit einem neuen Sicherheitscode. Das geht mir massiv auf den Keks. Aber 2FA ausschalten kann auch nicht die Lösung sein. Ich habe "Remember me" beim Einloggen angehakt, gebe Email und PW ein, bekomme einen Sicherheitscode, logge mich ein, kann problemlos spielen. Gehe weg, ein paar Stunden später ohne dass ich am Rechner bin, kommt die Meldung dass es ausgeloggt ist wegen inaktiviät und zeitgleich kommt die Mail mit einem neuen Sicherheitscode.

Das ist natürlich sau dumm, denn wenn ich ein Ubisoft Spiel über Steam starte, loggt sich Ubisoft Connect ganz normal ein, ohne dass ich irgend einen Benutzernamen oder Passwort eingeben muss oder einen Sicherheitscode bekomme, den ich eingeben muss. Da ich hauptsächlich über Steam starte, sind also 99% der unzähligen Sicherheitscode in meinem Postfach einfach nur nerviger Spam. Das ist schlimmer als der Prinz von Timbuktu, der mir Millionen schicken will.

Was kann ich tun? Das Thema ist nicht neu, ich finde Jahre alte Beiträge dazu und diverse Lösungsansätze dazu. Ich habe schon order gelöscht, neu installiert und pipapo, aber fast alle der Beiträge dazu enden damit, dass ein Support Mitarbeiter sich bedankt, dass man den Support kontaktiert und man weitere Informationen bereitstellen soll..... Also, was für Infos werden benötigt? Ich wäre über Hilfe sehr dankbar, sonst muss ich wirklich 2FA deaktivieren.

Win10Pro und keine Administrativen Ereignisse in der Ereignisanzeige zur genannten Zeit.

My xbox is linked to my very old ubisoft account which uses an email which I haven't had access to for a while (might of even been deactivated by microsoft). Is there any way to unlink my xbox from this account due to it forcing a reset password or am I stuck without anything to do. tried contacting live chat but kept getting the same answer of a screenshot needed of me logged into the old account.

many thanks 🙂

so basically i lost my google email and account like 2 years ago and im struggling to change it to my new main email its weird since i see nothing that helps me and i cant even issue a ticket or live chat since those are apparently not working rn

Hello! Why I can't change my current username to legacy username? There is always an error appears: "Unavailable. Please enter another username."
I need to change it because as far as I understood it's the only way for me to get legacy outfits in Assassin's Creed 4 and Rogue.
Chat support can't help me.

bonjour, j'ai acheter the crew 2 sur ps4 tout en créant un compte Ubisoft comme le demande le jeux. maintenant que j'ai un pc et que j'ai lié mon compte ps4, j'aimerai savoir si c'est possible d'installer le jeux sur mon pc sans devoir le repayer.

I forgot my email so i cant log in can i have help