Wait 10-15 days. If reply is unsatisactory or none is given, or results do not change the situation in what you, we all need to be, then proceed.
Take a screenshot to the above ticketing messages sent and the ticket number date etc.Take a screenshot to the proof of purchase, if you also have DLCs or even digged the Microtransaction madness (then even worse for Ubisoft!) add that in too.Take a screeshot to the error (press f12, or Window key on keyboard + PrintRsist\stamp, then go in Ubisoft screenshots or for the second method in Paint and press CTRL+V)Write a 3-4 liner message that a newbie can understand, like "login problems, unstable online service, unable to play the campaign in cooperative mode, and if you had further issues
like in family you could not play with your kids and other stuff keeping it very very short add these motivations if you have any. If you are a recent purchaser then even BETTER for the report, but all of us have the same rights so ... ------------------------------------- Done.
We just need 10 -15 reports to ECC if these are 100 or 1000 This will have a HUGE impact, but with 10 I have confirmation from previous events and from staff in the ECC I contacted, this will have outcomes.
If ECC doesn't have any outcome with their friendly way with Ubisoft (PARIS ECC will be receiving all these complaints) then Paris ECC and all national ECC in Europe will file a Agency of Market and Competition message which make this latter operate a heavy fine and force the restablishing of services even if Ubisoft doesn't want to do it.
If you read this too "late" there is no too late. You can do it even 1-2 months from now. But of course if you read this now do it now, start with the Ubisoft ticket message and keep it polite and down to the point.
I will open a new topic for this too, as this message might get lost in the thread. Stop venting and spending your energy here or elsewhere venting stuff... just strike it with the tools that as consumer we have and rarely are used against videogames companies due to low age level of consumerbase or also due to adult misinformation in front of what is possible to do.
Europe has no equals in terms of rights in the market for consumers.
Act now. All will have a positive outcome. All the companies in the world will know that there are users that are willing to reach to the extrema ratio of law to actually fix problems and contractual disrespect, and in this case mocking thousands (potentially thousands) of players... (and interms of online gaming, of millions of players).
If we do not act now we will see the things go worse and worse.
Believe me. I have my contacts and experiences, it works.