Please do be aware that this list is not exhaustive, and that not every issue we are currently investigating is listed here. Do not be concerned if your issue is not listed - we're committed to investigating all reports submitted and will do our best to assist you further. Thank you!
ISSUES / QUERIES UNDER INVESTIGATION BY UBISOFT SUPPORT
Please find the past megathreads for resolved issues within the spoiler tags below; if an issue persists after being placed in this section, please reply to the thread, and we will look to move it back to the "under investigation" section once the investigation is reopened.
We'll add more links here as threads are put together. Again, please bear in mind that while the issues above have been reported to us, not all have been fully investigated / are known, so fixes are not guaranteed unless stated otherwise in the threads themselves. When more information on each issue is available, we will update each individual thread. Thank you! 🙂
The audio quality in general suffers horribly because of heavy lossy compression (low bitrate optimised for size). It is also exacerbated by the fact that the compression quality is not consistent across dialogue, music and SFX. You can pick up on this much easier with a pair of studio headphones/monitors. Beyerdynamic DT 770 PRO owner here. The high frequencies are tinny and washed out, similarly to what a 64-96 kbps MP3 sounds like.If you've played both Origins and Odyssey, you may have noticed that this is not a new issue, although Valhalla seems to suffer worse. Audio quality complaints have been prevalent in the past. Ubisoft do not appear to prioritise audio quality for release as this would significantly increase download and install size. This is presumably due to how they package their releases for the console market. They really ought to release a HD audio pack for their recent AC games so we can actually enjoy unspoilt crystal clear audio.The audio constantly cuts in and out. I have a very clean and up-to-date Win10 installation with an NVIDIA RTX 2080 Super, along with a Focusrite Scarlett 18i20 sound device. Audio cuts in and out randomly for 1-2 seconds at a time whenever I interact with the UI. Personally, it is most easily reproduced during the tattoo and hair customization screen. This issue does not occur with their previous games.The volume balance of sounds seems really out of whack, and I can only bare to play this game with the Dynamic Range set to Midnight in the game options, otherwise there are certain sounds that are so loud they almost make me poop myself. This is not supposed to be a jump scare horror experience in the sound department.Less of an issue, but they have re-used a lot of sound assets from their previous titles. It can be really tacky/cookie cutter whenever this is done, but particularly so when the sound quality is poor to begin with.
Oddly, many of the official reviews I have read so far completely fail to mention the audio issues, and this is concerning. The issues are so obvious that they must have either purposefully omitted the critique, have sub-par sound systems, or couldn't care less. I remember back in the day when video games magazine reviewers took pride in providing a detailed opinion of sound effects and music.
How do you guys feel about it? To me, the $60 price tag is a bit of a kick in the teeth, and I feel that Ubisoft should really have audio technicalities down to a T. We also deserve to optionally download HD quality assets, especially since there are many gamers among us that invest a great deal of time and money into our home cinema set-ups.
Put it this way, would you be okay if you bought a $60 blu-ray box set of your new favourite show and the audio was poor quality? Your best Valhalla sound experience would be to listen to the soundtrack on Spotify. It is a beautiful, wholly remarkable piece of work, sadly let down by poor integration within the game itself.
ISSUES PLANNED TO BE ADDRESSED WITH FUTURE UPDATES
Fish do not spawn at coasts or in the oceanPhoto Mode frames not applied to photosFishmonger cannot be finished / quest remains in celebrated statusCannot proceed with several quests: A Cruel Destiny / NPCs intervenes during the bossfightCannot move shelves in The Demon Odor at the Tithe mysteryCannot complete Dobby's Altar / Cannot find Fabric anywhere Final order member not revealed after defeating all OOA members. Diamond rune slots on gear pieces other than torsos (More details available here) Mythic gear sets are downgraded when redeemed in Vinland Lip Sync / Mouth movement during dialogues since 1.1.1 Cannot interact with Tove after completing Carrying the Torch / Tattoo shop
ISSUES CURRENTLY UNDER INVESTIGATION
Cannot proceed with several quests: A Brother's Keeper Taken for Granted The Seas of Fate A Rivalry for the Ages A Sword-Shower in Anecastre / Aelfred doesn't move The Big Finish / Unable to complete the boss fight The Big Finish / Quest objective doesn't upgrade when delivering the paint Walls and Shadows / Objective not updating Road to Hamartia / Halfdan doesn't follow playerIn Absence of an Ealdorman / Quest marker missingIn Absence of an Ealdorman / Body missing in Roaring Meg's SpringIn Absence of an Ealdorman / Brooch collected before starting the questStench of Treachery / incorrect traitor selection Have You Seen This ManClues and Riddles / Unable to interact with doorDefensive Measures / Jotuns can pass through shield War Weary / Cannot re-enter quest area Blood from a Stone / Unable to move cargo Fish missing (Flatfish large, Halibut small, Mackerel large, Sturgeon small) Avenge quests are difficult to spotMultiple issues with Ubisoft Connect challenges not being properly tracked and stats not displaying the correct information
(Ubisoft Connect) "Disorder of Ancients", "The Enemy of my Enemy", "Take My Hand" Ubisoft Connect achievements despite meeting unlock conditions
COMMENTS FROM DEV TEAM
Mari Lwyd costume applied after completing the Glowecestrescire arc (in Glowecestrescire) Note: This is intended behaviour in Glowecestrescire. The Mari Lwyd costume will be applied over the disguise when roaming the Glowecestrescire territory. Dropping the torch during battle requires you to aim with LT and press RT to drop Note: This is intended behaviour. World event cannot be completed due to various actions. Workaround: To reset, fast travel to a different location and return later to restart. The world map territories do not scale to Eivor’s power level. Note: This is intended behavior. “The Way of the Berserker” and “Legend of Beowulf” can be accessed after founding your settlement in England. Note: To start the quest you need to go to Eivor’s room in the longhouse and open your letterbox and read the highlighted letters. Sons of Ragnar - Interact button to speak to Ubba at the docks only appears in a specific angleNote: This is intended. Players can only interact with NPCs when facing themStruggling to find the third clue for the Adze? The clue is hidden in the region.
We're pleased to advise that these issues with the delayed delivery of digital content should now be resolved, and we are seeing deliveries occurring as normal. If needing further assistance, don't hesitate to reach out to us. Thank you for your patience while we investigated these issues!
Update 09/11/2020 05:56 PM EST
We're still investigating the issue with processing orders made on the Ubisoft Store. Some users may experience a delay in the delivery of their order to their account. Thank you for your patience and understanding.
We are aware of delays in processing some orders on the Ubisoft Store. It may take up to 24 hours for your content or game to appear on your account. If you are still missing your content after this amount of time, please let us know, and we'd be happy to investigate further! Please check this thread for further updates.