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  • SpirantCrayon22
    Original poster 468 posts

    I have all the Berserker things as I pre-ordered the Ultimate version of the game. I've read of this bug but can't remember where. Today Reda is selling the Odin Wooden Statue, part of the Berserker settlement pack and I can buy it for 35 opals. I just checked the settlement decoration interface and it is present there. Surely a picture or video is unnecessary here, I don't need to prove that I own the version as I'm not asking for anything.

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  • Ubi-Keo
    Ubisoft Support Staff 1541 posts

    @spirantcrayon22 Thanks for reporting this, I can confirm that it has been reported previously, however the development team were unable to reproduce it.

    I have informed them of the new report so that they can investigate again.

    Official Response
  • Ubi-Woofer
    Ubisoft Support Staff 1110 posts

    Hey there @SpirantCrayon22!

    The developers have reached out to us, and would like to confirm the following details / request the following resources from players affected by this issue whereby already acquired items can be bought again for Opals:

    • Can you please confirm if you were able to successfully purchase the duplicate item, and saw Opals deducted?
    • If/when attempting to purchase the duplicate item, did you encounter an error message at any time stating that you had reached the maximum limit for that item?
    • Can you please specify any other items that you have experienced this issue with, or if it has just been the Odin Wooden Statue?
    • If it was possible for you to make a successful purchase despite already owning the item in question, do you have a video showing this that you could share with us?


    Please do provide the details / resources requested if possible for you to do so, as they'll be a big help to the team in investigating the issue! I'm afraid that I cannot speculate as to whether any of the spent Opals will be reimbursed or compensated (if you did spend any), but I've also asked the team about this and will keep you all updated with any news I receive.

    Thank you! 🙂

    Official Response
  • SpirantCrayon22
    Original poster 468 posts

    @ubi-woofer

    Thanks for the reply. I did not buy the statue when it was available. I am unsure if I have encountered this on any other occasion.

  • Ubi-Woofer
    Ubisoft Support Staff 1110 posts

    Thanks for letting me know that you didn't attempt to buy the item, @spirantcrayon22 - I've advised the development team of this now. In the meantime, I can see that they were able to reproduce the issue with being able to purchase already owned settlement decorations with a different item (Loki's Statue) so this is good progress! 🙂 Thanks again for your report!

    Official Response
  • bielik01
    853 posts

    @ubi-woofer it's all connected...
    @SpirantCrayon22 check if you have the set available in Animus store under which the item should be included. In my case it's Web Tree and I'm missing Modern Day deco set, that's why I probably was able to buy it again when it was in Reda's daily items. Other issue might be that Berserker items are installed with the game as an add-on, which Animus store doesn't recognize as 'bought' - just like mine Hati.

  • Ubi-Milky
    Ubisoft Support Staff 506 posts

    Hello SpirantCrayon22 and bielik01, thank you for this information.

    We are aware that some items purchased from the Animus Store, redeemed off the Ubisoft Connect rewards, or from DLC purchases, can become available to buy again in Reda's shop.

    This can also affect other areas of the game, for example, I have the ultimate edition with the Berserker pack installed, but I am still able to purchase this from Ubisoft Connect for 60 Connect units if I wanted to (this feedback has been passed onto the AC team)

    If you find any more examples of owned items, being offered for sale or redemption in Reda's shop or elsewhere, please let us know and we will pass this onto the team.

    Official Response
  • SteveZ_Pun
    220 posts

    @ubi-milky
    Hi i also had this issue on PC. I reported it in another Thread. Cant find it anymore. Same issue with a draugr statue also reported month ago.
    Today i had again the issue with the Muspellsheim Firething. Also reported it and still not resolved.

  • Ubi-Nacho
    Ubisoft Support Staff 251 posts

    @stevez_pun Hi there.

    Sorry to hear you've had to make more than one report for this issue. The screenshots and details provided have been forwarded to the team to help with the investigation.

    Once we have further news on the issue we'll let you know.
    Thank you.

    Official Response
  • SteveZ_Pun
    220 posts

    @ubi-nacho
    Thx, isnt a gamebreaker. The game have to much big issues cause that i am mad about every little issue.
    Like now with the corrupt save etc. Ubisoft cant continue like this...

  • Ubi-TheBerry
    Ubisoft Support Staff 383 posts

    Hey @stevez_pun ,

    We appreciate that even minor bugs can be incredibly frustrating when they disrupt the flow of your gameplay.

    Rest assured though these issues are being looked into by the team and we'll let you know as and when we have more information available to share.

    Thank you!

    Official Response
  • SteveZ_Pun
    220 posts

    @ubi-nacho
    And again the same issue with another item

  • cavveman
    84 posts

    I can buy Isu maiden even though I bought it the 16th sep 2021.

  • Ubi-Woofer
    Ubisoft Support Staff 1110 posts

    Thank you for these two new reports, @SteveZ_Pun and @cavveman. I've added your images and descriptions to our ongoing conversation with the developers now.

    @SteveZ_Pun, in future, would you mind translating the item names into English? I was able to translate the name this time with the help of a colleague, but as we can only provide support in English on these particular forums, it would be helpful to also have the translated names available to us to refer to. Thank you so much! 🙂

    Official Response
  • SteveZ_Pun
    220 posts

    @ubi-woofer
    Hmmmm, i dont think its much work to find a picture. I make screenshots, reduce the size to be able i can upload them, i write in english etc. The german support have less response.
    If Ubisoft release a game with less Bugs or Mikrotransaction it will be easier for all. I pay money for a finished game, i report bugs
    Its the first time i am asked to translate a picture...
    I am able to find the pic in kyrellic and have no clue about....

  • Ubi-Woofer
    Ubisoft Support Staff 1110 posts

    If I - or whichever support agent is assisting you - is familiar with the item in question, it's easier for us to recognise them, but for any items we're unfamiliar with, it's always helpful to have the name in English so that we can search through the resources we have available to us and check for any existing reports, @stevez_pun.

    I appreciate the efforts you're already making to provide the images and report the issues to us, but as I'm not a native German speaker, I can't understand the text of your images without assistance from a German-speaking colleague. We ask that all support queries posted on the English forums are posted in English, so having the images with translations would make sense for us as well to ensure ease of supporting you and other players. I hope that this makes sense! Thank you. 🙂

    Official Response

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