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  • gman_49
    Original poster 1 posts

    After defeating the King the game does not give me an option to tie him up and carry him. He just stays kneeled on the floor and I cannot progress any further for this quest.

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  • guest-uJq9Oxy8
    1 posts

    During the chapter 3 quest Tilting the Balance of the king makers saga I am experiencing a Bug. I have found where King Burgred is hiding, killed the guard possessing the key to unlock the door that he is behind but the key wont register as looted. I've tried reloading the game, didnt work. Has anyone else experienced this and found a solution?

  • Ubi-Wan
    Ubisoft Support Staff 631 posts

    @guest-ujq9oxy8 Hello there! Thanks for reaching out with this. We'd like to have a closer look at the issue you're running into. If you're able, please provide us with a video displaying the issue you're running into when trying to complete 'Tilting the Balance'.

    Official Response
  • fluzzle
    2 posts

    I am stuck at Tilting the balance quest because I am unable to retrieve the key from the guard. I killed the guard but have never received the required key needed to enter the king's room. Nothing seems to reset the guard with the key while the rest of the crypt does reset. This leaves me in a state where I can't do anything.

    I don't recall the exact way of going through the crypt originally but I was probably stealthy and had the ability to automatically loot. Perhaps this might have caused not retrieving the key from the guard.

    When I use eivor's vision to identify the surroundings you can see the dead guard with a key above his head. However when I get close to the guard, I am only able to pick him up but not retrieve any key.

  • Ubi-Wan
    Ubisoft Support Staff 631 posts

    @fluzzle Hello there! Thank you for sharing this. I'd like to have a closer look at this issue. Please provide us with a video demonstrating what you're encountering when proceeding with 'Tilting the Balance'!

    Official Response
  • fluzzle
    2 posts

    @ubi-wan I made a quick video on what is happening in the crypt. I already did the crypt though and I am unable to load before doing the crypt. Check the video here:


  • guest-F4D1iv0s
    4 posts

    Offchurch
    Trying to get key off guard to unlock doors to the king but dead guard not available to loot. Can see he has key from odin view but can carry him but not loot. Any help please? Gone away and came back to it and still the same.

  • NerdyBirdy83
    5 posts

    Hi,

    ive seen several people post about this and it has yet to be resolved, it’s game breaking, I can’t progress in this quest line because of this, I’ve killed the guard and it shows to loot the key but I can’t and I can’t get into the room I need to, to complete this quest without the key, no one seems to be interested in investigating or resolving this, what are we supposed to do?

  • Ubi-Wan
    Ubisoft Support Staff 631 posts

    @nerdybirdy83 Hello there! I appreciate you reaching out with this. I'm also sorry to hear it's happening. Could you grab a video showing this issue occurring with the guard being unable to be looted for us to review?

    Official Response
  • NerdyBirdy83
    5 posts

    @ubi-wan

    how can I show you a video of something that’s already happened? I can’t re-kill the guard so a video won’t show you anything, just that I can’t seem to loot a key, my only option is to carry the dead guard, that’s it, also others have posted videos & it wasn’t resolved, this is game breaking.

  • NerdyBirdy83
    5 posts

    @guest-f4d1iv0s

    good luck, I’m in the same position & so far no resolution to this issue

  • guest-F4D1iv0s
    4 posts

    @nerdybirdy83 this is the same thing that has happened to me. Guard lying dead he has key and can't loot him so can't carry on with game. Thought I was missing something but story has told me to go to Offchurch. He's only Guard who doesn't come back to life. Frustrating

  • Governor456
    7 posts

    In the main quest when I need to capture King Burgred I need to get the key from the guard to unlock the door to get the king. It won’t register that I have the key or let me loot the guard to get the key. I can’t move on without the key. I tried reloading from earlier, turning off the system and or resetting the system/cache and fast traveling to other places and quests. I’m hoping there is a solution to this besides to reinstall the game and lose everything.

  • UbiKobold
    Ubisoft Support Staff 541 posts

    Sorry for the delay in getting back to you both, but thank you for your patience! The Game team has been investigating this issue, but I have a few questions for you both.

    • Have you tried reverting to an earlier save and trying again?
    • If not already, please complete our guide here. Does this resolve your issue?
    • Have you tried changing your Exploration Difficulty to 'Adventurer' and then trying the Quest again?
    • Can you forward your most recent manual save to the cloud? (guest-F4D1iv0s, if not on PS5 let me know which platform you are on.)
    Official Response
  • Governor456
    7 posts

    @ubikobold
    I’m also having the same issue with this mission but on my Xbox one. I’ve reset my system and it will bring back all the guards but the one with the key every time. It won’t let me loot the key either.

  • Governor456
    7 posts

    @ubikobold
    I’m having the exact same issue but on my Xbox one.

  • NerdyBirdy83
    5 posts

    @ubikobold

    I have power cycled, cleared my cache, updated my ps5 & Valhalla, disconnected from the internet, restored my licenses none of those have helped, my manual saves do back up to the cloud, I’ve also tried an old save & I can complete it in that save but that means losing about 100 hours of gameplay which to be honest makes me not want to play at all anymore, I kept hoping updates would fix it but so far it hasn’t & ive tried everything suggested, it’s just incredibly frustrating.

  • ubi-smash
    Ubisoft Support Staff 501 posts

    Hi @governor456, could you provide a short video clip of this happening during your playthrough on this quest so we can take a closer into this with the Dev Team?

    Official Response
  • UbiKobold
    Ubisoft Support Staff 541 posts

    My apologies again for the late response, but thank you both for providing this information! Thank you NerdyBirdy83 for letting me know everything that you have tried. I've sent your most recent game save to the Game team, along with the rest of this information. You mentioned being able to complete the Quest on a previous save. Can you send that previous save to the cloud as well?

    Also, Governor456, please send your most recent manual save to the cloud as well. Thanks!

    Official Response
  • Governor456
    7 posts

    @ubikobold
    I don’t have any saved to the cloud at that point. I didn’t do a manual save before that mission and it still won’t do anything to reset it. I don’t know what else to do.

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