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  • Rufsuspect39
    Original poster 1 posts

    On XboxOne the platinum award for the live summit in The Crew 2 before the new update was the top 3000. After the update it is the top 2100. I placed 2114 on summit but was not payed out because of the rule change. 900 people did not receive their platinum reward! How is it fair to have an old competition with new rules? It's not. This needs to be fixed.

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  • Ubi-Thrupney
    Ubisoft Support Staff 1466 posts

    @rufsuspect39 Hey there, great performance on the Live Summit 🙂 I can certainly understand your frustration over missing out on the Platinum reward.

    We don't have any ETA or further information to share at the moment, but our dev teams are aware of this and are looking into it internally 🙂 Thanks very much for your feedback - I've passed it on.

    Official Response
  • Artificial-Sun
    3 posts

    @ubi-thrupney Stadia has the same issue.

  • Clownardo
    5 posts

    Got ~3200th in PC and got free plat set hehe.

    Unless a person doesnt claim their reward for 4+ months asking for this is kinda pointless.

  • Artificial-Sun
    3 posts

    @ubi-thrupney is there any progress on this issue

  • Ubi-Karl
    Ubisoft Support Staff 720 posts

    Hey guys!

    After careful and thorough review by our team, we have been informed that no compensation will be provided for those whose rank have been demoted.

    I do appreciate that this may not be the outcome you anticipated and apologies for not being able to assist you with this one.

    Should you have any further queries, let us know.

    Official Response
  • Artificial-Sun
    3 posts

    @ubi-karl so YOUR Team made an programming error. But you are not planning to fix it.

    Can you give any reason why. Or is it just "We don't care about the players our players, it to hard to fix"

  • Trueflights
    2 posts

    This isn't really an "issue" that needs fixing or whatnot. They changed it so that the top 10% gets platinum. It wasn't a bug or mistake, it was intentional to make the platinum something worth trying to achieve.

  • Anykeyer
    117 posts

    It is a bug. You cant call it normal when people see themself in plat 1 minute before summit ends, then maintenance comes and their grade is lowered to gold. Either that downgrade was a bug or pre-patch summit UI information was a bug. Its a bug no matter how you look at it.
    I was expecting this to happen because IVT seems to be unable to implement basic fuctionality like time dependant setup. Not the first time they fail at this. And I suspect they dont even keep past summits leaderboards anywhere, they just purge and recycle the same tables, so they really cant do much in this situation.

  • Ubi-Karl
    Ubisoft Support Staff 720 posts

    Appreciate your input guys and I do see that we have diverse opinions regarding the matter, therefore accordingly, I will ensure that your feedback gets passed to our team accordingly.

    In relation to what is the reason for such outcome - I am afraid it's not the information we have or are able to provide.

    Official Response

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