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    Ischafinar2
    Original poster 2 posts

    Hi Ubi,

    I am playing with the disc version of the game and had purchased and downloaded the expansion via the psn store, but after the downloading, it just says waiting to install, and it’s not installing, when I click option and then start install, it just says it cannot find the application,

    how do I solve this, I have already deleted and reinstall the game from the disc, and there’s 200gb left on my storage on ps4,

    please help

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  • Ubi-Keo
    Ubisoft Support Staff 3594 posts

    @ischafinar2 This sounds like a region lock issue. Can you confirm what region your PSN account is and also confirm the region code on the back on the game box.

    Official Response
  • Ischafinar2
    Original poster 2 posts

    @ubi-keo my psn account is of Hong Kong, and the disc itself is usa, so, should I get a disc for Hong Kong, will that solve the problem?

  • ubi-smash
    Ubisoft Support Staff 1510 posts

    @ischafinar2 This is correct. Since the account and game are from different regions, you will either need to access a copy of the game in the same location as your PSN account or create a new PSN account to match the region on your game. Please keep us posted if you have any additional questions.

    Official Response

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