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  • lockf
    Original poster 5 posts

    For a while now I'm having frame drops every time i use Dual monitor, i use the main one to play and the other to watch a movie, i was absent from the game awhile and before this didn't happen. The only way for this not to happen its to only have one monitor connected, however i prefer to have a dual monitor because when i'm on discord i can see the messages and reply withou having to Alt+Tab the game. Possibly there's another thread with the same topic already but i didn't find any. I have fast internet with an extremely good connectivity.

    PC Specs:
    GPU: Radeon RX 580 with 8gb VRAM (Driver 21.5.1)
    CPU: AMD Ryzen 7 2700X
    RAM: 16gb.

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  • lockf
    Original poster 5 posts

    @lockf Also this happens from the moment i start the game resulting in a slow loading of the game, and doesn't get better or worse over time nor is it affect by the place of the character and happens in solo and coop, basically since the game starts until it's terminated.

  • Ubi-Mercury
    Ubisoft Support Staff 503 posts

    Hi @lockf, welcome to the forums! I'm sorry to hear about this FPS issue you've encountered. When did you first notice this issue start to occur?

    Official Response
  • lockf
    Original poster 5 posts

    @ubi-mercury I returned to the game about 1-2 weeks ago and thats where i notice, before i played with dual monitor and had no problem. I tried play again yesterday and occur again, if i disconnected the second monitor the FPS returned to normal.

  • Ubi-Mark.
    Ubisoft Support Staff 1749 posts

    Hello @lockf,

    Thank you for the update.

    It sounds like a software conflict, to be honest. Can you please perform all the troubleshooting steps listed in this article? This will help you to eliminate any software conflicts that can lead to this particular issue.

    Many thanks and if you have any additional questions, please let us know.

    Official Response
  • lockf
    Original poster 5 posts

    @ubi-mark I will try it out, thx for the quick reply and atention to the post.

  • lockf
    Original poster 5 posts

    @ubi-mark I followed the steps in the article, but the problem still remains, i even reinstalled the game with no change.

  • Ubi-Mark.
    Ubisoft Support Staff 1749 posts

    Hello @lockf,

    Thank you for the update and I'm really sorry to hear that you are still experiencing this issue.

    In this case, could you please contact our team on our Support Site?

    Please attach both of the following system files:


    It will help our Customer Support team to investigate this further for you. If you have any other questions, please let us know.

    Official Response

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