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  • DCub2017
    Original poster 2 posts

    PC Windows10, game loads but is stuck at 100% and very slow to load and been waiting for over 10 minutes now, no repsonse.

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  • Ubi-Mark.
    Ubisoft Support Staff 1749 posts

    Hello @DCub2017,

    Sorry to hear that you are unable to start your game.

    Can you please provide us with your full PC specs, so we can have a look? Additionally, can you please perform all the troubleshooting steps listed in this article? This will help you to eliminate any potential software conflicts.

    Many thanks and if you have any other questions, please let us know.

    Official Response
  • DCub2017
    Original poster 2 posts

    @ubi-mark

    Hi There, attached is my system information...last time game run was yesterday, I reinstalled and downloaded the full game today and still it slowly loads then I get an error named "FOXTROT-01" never seen this error before...I hope the attached file helps ID what is going on today.

    Thanks,
    DC

    PS - I am unable to attach my system info, can you send me a link where to send the file?

  • Ubi-Mark.
    Ubisoft Support Staff 1749 posts

    Hello @DCub2017,

    Thank you for the update!

    Foxtrot error means that your game is unable to connect to our services at the moment. Can you please perform all the troubleshooting steps listed in this article? This will ensure that your connection to our services is optimal.

    Regarding your files (system specs) we can collect them through the support ticket - please let us know if you're still experiencing this issue after performing the steps I provided and I'll be more than happy to provide you with additional steps and exact files that we would need to investigate it further for you:)

    Official Response
  • harr0w.
    7 posts

    Same problem ran fine for the past three days since purchasing it. Now loads at snails pace, when it does load to character select he's in T-pose and then foxtrot-01 error. Verified game cache, reinstalled, closed all third party apps that may possibly cause an issue. Still the same problem. Administrator is no different!

  • UbiKobold
    Ubisoft Support Staff 687 posts

    @harr0w Thank you for contacting us about this error message, and I'm sorry to see that you have not been able to play recently. Have you completed our guide here? If so, but you are still unable to play, please create a support ticket or contact us on Facebook or Twitter. From there one of our agents can look further into this with you.

    Official Response

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