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  • AgentDess
    Original poster 1 posts

    Re: [Pilgrimage St Albanes key bug issue](/topic/86500/pilgrimage-st-albanes-key-bug-issue)


    Unable to pickup key, looking at the forums this issue has existed since Nov 2020!
    I have the PS4 disk running PS5.  i have tried on both PS4 and PS5 version of the game but cannot get around the issue, game is running the latest patch.

    Please advise

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

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  • UbiStorm
    Ubisoft Support Staff 631 posts

    Hey there @agentdess. I can confirm that this issue is still being investigated, though I do apologize for all of the frustration caused. I recommend keeping an eye out for updates on Valhalla's News and Announcements discussion!

    Official Response
  • Kali_Daveo
    1 posts

    @ubistorm I have the exact same problem since December 2020. I’ve killed the elite and the key is still showing above his body but I cannot loot it from him. Very very frustrating 😡

  • Ubi-WheelyDuck
    Ubisoft Support Staff 621 posts

    Hey there,

    Sorry to hear that you have had this trouble for this period of time.

    To help us further investigate would it be possible to open a ticket with us where you can provide your save data so we can take a look?

    Many thanks

    Official Response
  • chaper44
    2 posts

    @ubi-wheelyduck
    The problem is still there! It's almost been an year already. I'm so tired that I can't move on with the game, I paid for this game and I can't even play it.
    Fix the problem or give me mine money back. I'm out of patience.

    Kind regards

  • Ubi-Viral
    Ubisoft Support Staff 1424 posts

    @chaper44 Hey! Sorry to hear that you are still experiencing this issue. Did you create a support ticket as advised above?

    If so what is your case number?

    Official Response
  • chaper44
    2 posts

    @ubi-viral

    I just did! Number is: 15549007.

    Kind regards,

    Charita

  • Ubi-Thrupney
    Ubisoft Support Staff 1532 posts

    Thanks very much for sharing that case number with me, @chaper44 - that was most helpful!

    I can see that our teams had been tracking this issue, but it had looked like the problem was resolved, so it's most unfortunate you've not been able to collect the key.

    Can you be sure to double-check that you've got the console and all software fully updated, and that you give the console a power-cycle? You'll find some instructions on how to perform these steps in our troubleshooting guide.

    If it still doesn't work, can you make sure your latest save is uploaded to the cloud for me? Our support article about cross-progression explains how to do that. If you could let me know once that's done, I'd really appreciate that!

    Thanks once more for your help, and sorry for the inconvenience.

    Official Response

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