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  • UbiStorm
    Ubisoft Support Staff 262 posts

    Hello MichelCorner. Thank you so much for bringing this issue with 'The Arrow in the Tree' mystery to our attention! I'm sorry to hear that the NPC just up and vanished on you. Would you send me some screenshots showing this spot on your map, as well as the space that the NPC should be standing in? I also recommend running through these steps to see if they get that NPC to return to their spot.

    Official Response
  • MichelCorner
    Original poster 6 posts
    Best Answer

    @ubi-wheelyduck Hi again,
    While making the video for you, the issue resolved itself. Turns out, climbing back onto the cliff and doing another leap of faith from up there somehow respawned the NPC.

  • MichelCorner
    Original poster 6 posts

    @ubistorm Hi, I have attached the screenshots. I also tried the the troubleshooting tips, unfortunately with no success. I hope this helps!

  • Ubi-Keo
    Ubisoft Support Staff 1416 posts

    @michelcorner Thanks for the images provided.

    Before we can report this to the development team to be investigated we would need to know the Ubisoft account username that you use to play the game, as the account you have used to comment has no record of the game being played.

    Official Response
  • MichelCorner
    Original poster 6 posts

    @ubi-keo Hi, my game is linked to the account corner7th

  • Ubi-Keo
    Ubisoft Support Staff 1416 posts

    @michelcorner Thanks for confirming your username. Have you tried again since installing the latest update that was released yesterday, 1.3.0? If not can you try and confirm if the issue persists.

    You could also try changing Eivor's gender as this has been known to work as a workaround for some quests that have experienced a bug. You can do this from the inventory screen. You could also try leaving the animus then return, that's another workaround that has been known to work.

    Official Response
  • MichelCorner
    Original poster 6 posts

    @ubi-keo Hi again, thanks for your tips. I updated the game and tried the workarounds, however, the Mystery is still bugged for me.

  • Ubi-WheelyDuck
    Ubisoft Support Staff 358 posts

    Hey there,

    Thank you for following the steps suggested.

    So we can see this in much greater detail would it be possible to share with us a link to a video of this happening?

    Many thanks,

    Official Response
  • MichelCorner
    Original poster 6 posts

    @ubi-wheelyduck Hi,
    I honestly don't see the use of making a video of it? If you look at the Screenshot above, that's literally it. What would you want me to do in a video, stand and stare at the quest mark? I'm not trying to be snarky, just honestly don't see what a video of Eivor running in circles around a quest mark would add to this topic 😕

  • MichelCorner
    Original poster 6 posts
    Best Answer

    @ubi-wheelyduck Hi again,
    While making the video for you, the issue resolved itself. Turns out, climbing back onto the cliff and doing another leap of faith from up there somehow respawned the NPC.

  • Ubi-Keo
    Ubisoft Support Staff 1416 posts

    @michelcorner Thanks for the update, I'm pleased the issue is resolved and you were able to complete the quest 🙂

    I'll mark your reply as the "correct answer" so that if any other players have this issue, they can try the workaround that worked for you. On our end, we'd also recommend fully exploring the mountain area if the NPC is not immediately visible, as during testing it was noticed that the NPC may stand a little distance from the marker itself.

    Thanks!

    Official Response

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