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  • Laakk-
    Original poster 1 posts

    Re: [Cannot purchase anything from the store](/topic/77803/cannot-purchase-anything-from-the-store)

    I have the same issue where I cannot buy anything from the store. I tried to buy helix credits from the PS Store and I got charged for it and never received my purchase in game

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Keo
    Ubisoft Support Staff 1436 posts

    @laakk If you are unable to purchase anything from the in game store then this could be a region lock issue.

    If you own the game disc then the region of the game disc must match the region of your PSN account in order to access DLC content or purchase in game content.

    If you believe the regions match and the issue is something else then please contact support on one of the following support channels:

    Facebook
    Twitter
    Support Ticket

    You will need to provide the following:

    • You proof of purchase for the Helix credits (transaction on console and PSN account on website)
    • Image of the game box (front and back)


    All images must be full screen and uncropped.

    Official Response

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