UNSOLVED Cannot purchase anything from the store0 Likes/2 Replies/13 ViewsOriginal poster Laakk- 1 posts
Re: [Cannot purchase anything from the store](/topic/77803/cannot-purchase-anything-from-the-store)
I have the same issue where I cannot buy anything from the store. I tried to buy helix credits from the PS Store and I got charged for it and never received my purchase in game
Ubisoft Support Staff Ubi-Keo 1436 posts
@laakk If you are unable to purchase anything from the in game store then this could be a region lock issue.
If you own the game disc then the region of the game disc must match the region of your PSN account in order to access DLC content or purchase in game content.
If you believe the regions match and the issue is something else then please contact support on one of the following support channels:
You will need to provide the following:
- You proof of purchase for the Helix credits (transaction on console and PSN account on website)
- Image of the game box (front and back)
All images must be full screen and uncropped.