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  • StefanTeo
    Original poster 3 posts

    Hello!
        So I have been trying for a while to get my game started and it simply isn't working. I have tried pretty much anything: updated my video card drivers, reinstalled Ubisoft connect launcher and verified that all the files are alright through the launcher. 
        I must mention that it is the free version that was released a few months back. 

        PC specs:
    Intel(R) Core(TM) i5-7600k CPU @ 3.80GHz 3.80GHz
    16.9 GB RAM
    NVIDIA GeForce GTX 1060 6GB
    Windows 10 Pro

    Some help would be really appreciated!

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Swaggins
    Community Manager 421 posts

    @stefanteo Hey,

    I am sorry to hear that you're encountering issues getting started. Can you confirm what specifically blocks you? Do you get any error messages?

    Also when you say "Free Version" are you referring to a trial version of the game?

    Official Response
  • StefanTeo
    Original poster 3 posts

    @ubi-swaggins Sorry for the late response...the only message is get is the one attached. Also I tried running the app as an administrator and it gave me the same error message.

    Also by the free version I am referring to the one you gave away some time ago, I don't quite remember when. It is not a free trial.
    Please help me fix this

  • UbiStorm
    Ubisoft Support Staff 377 posts

    @stefanteo Thanks for that screenshot, and for confirming that this is a giveaway version and not a trial! I can see that you've done some troubleshooting, but have you attempted all of the steps found in this guide? If so, I recommend gathering your MsInfo and DxDiag files, and then opening a ticket with us on our support site. You can also contact us on Twitter and Facebook as well!

    Official Response
  • StefanTeo
    Original poster 3 posts

    @ubistorm Hello again and sorry for the late reply! I have attempted all of the steps found in that guide and still shows me the same exact error message. I CAN NOT attach the MsInfo and DxDiag file below (not enough permissions) but I can on this link https://www.ubisoft.com/en-gb/help/contact. Is it ok?



  • Ubi-Swaggins
    Community Manager 421 posts

    @stefanteo Hey,

    Sorry to hear that the steps didn't resolve your issue.

    You can create a support ticket via our help website and attach the files through there, we can still view those 🙂

    Official Response

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