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  • gaskell27
    Original poster 3 posts

    Hi guys

    Just downloaded vallhalla for xbox one. Loads up fine but when it asks me to sign in to by ubisoft account all I get it the loading circles and a black screen.

    No error code, just constant loading. I left it for an hour, nothing. Then it crashes my xbox.

    It was originally downloaded to my hardrive, so I did a hard reset, uninstalled and reinstalled onto my xbox.

    This didn't work and still getting the same issue.

    Has anyone ever come across this and know how to fix the issue?

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Keo
    Ubisoft Support Staff 1515 posts

    @gaskell27 I'm sorry to hear that you are experiencing issues logging into your Ubisoft account.

    Can you try linking your Xbox account to your Ubisoft account via the account management website instead. Once you have linked the accounts try launching the game again and it should automatically login to your account.

    For more information about linking accounts, please check the support article here.

    Official Response
  • gaskell27
    Original poster 3 posts

    @ubi-keo thank you I'll give it a whirl!

  • Ubi-Keo
    Ubisoft Support Staff 1515 posts

    @gaskell27 You're welcome.

    Official Response
  • gaskell27
    Original poster 3 posts

    @ubi-keo this worked and I'm now connected. Didn't realise I needed to connect my ubisoft account with my xbox account, thank you so much.

  • Ubi-Keo
    Ubisoft Support Staff 1515 posts

    @gaskell27 You're welcome 🙂

    I hope you enjoy the game.

    Official Response

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