My saved game profile that had my longest play, is missing, not just the most recent save but the whole profile, I have not deleted anything and I played it on Sunday and now cant find it. any ideas of what happened and if it can be recovered, this is the second time something like this has happened.

looking in the Documents I see my Anno 1800 and Anno 1800 preview, the profile I used for the preview is there still (which is the profile missing) but the not in the Anno 1800 folder, that profile it gone, can you only have 5 saved profiles?

@ubi-raymaybe I am using the wrong term, when you start a new game you pick a portrait, logo, and player name, this player name from what I can see is your profile for that game and depending on your setting you get auto saves every few minutes, plus any other saves you do, case in point I save and exit every time I am done playing, What I am missing is the whole profile that I have been playing for the past few weeks, not just the most recent save, this profile was named Ray and it is not there, I have looked in the C:\Users\Ray\Documents\Anno 1800\accounts\342be441-e196-423b-be77-d0126edfd6ce and the profile folder is not there, I have been told on a chat that there is no way to recover it.

Hi,

as I understand it, you want to play with the profile from a former match for a new one?

I guess that is not possible. You create a new profile for every match. You will always start a Game at level 1, which is good because otherwise you would start with a whole lot of influence from a different match.

@great_jack no that not what I am trying to do, my profile that I had been playing is gone, delete, and not by me,

@ubi-viral Yes cloud save is enabled

@ubi-karl Thanks for you info I am making sure that I do a cloud save at least weekly of my new profile.

@ubi-wheelyduck So I have been doing a weekly could save to make sure that I don't have the same issue as before, today I was playing and a friend started playing and we wanted to do a coop/multiplayer. So I saved and exited to the title screen, I then went to the save games for that profile and clicked the last save and cloud saved it, played multiplayer for a bit, and then we were done, I wanted to go back to the other profile and it is gone, I do see a saved file for the game today around the time I switched but that is in the files not in the game, the whole profile that I was playing is gone.

@ubi-wheelyduck maybe there was some miss understand the profile never came back I started doing cloud save with my new start, and now that profile is gone, but I do see the save file in the savegames folder but I can't get it to load cause the profile that it was under is gone

@ubi-theberry ok, I will do that setting, however, is there a way to recover a profile, I still have the save but not the profile, and I think that is what it did cause I did a save and started doing a multiplayer and we had to restart so there were two new profile and the one I had been playing was gone but the older ones were still there.

Hi, so I had 2 profiles, on "normal" and on "expert" levels. Only an "expert" level profile was available today. However, what I noticed it that save games were merged from both profiles under the "expert" one. You can check if your save games are actually from the same profiles (it's hard to say with autosave, but if you have any custom save games you can confirm that). I also duplicated my profile on disk just in case.

@ubi-milky These saved games show up under the "expert" profile, and I'm able to load them from the Anno menu as usual. They are just hard to find because the profile contains mix of "expert" and "normal" save games.

And yes, I used the same login to create 2 separate campaigns. I first played under "normal", and recently started a new one under "expert". And these save games have "system", "tjarosik" and "admin" group privileges (full permissions). I guess it was just very not-intuitive to me to have save games for 2 different campaigns under the same entry (profile) in "load game". Other than that, great game!!! Congrats!

Same exact issue has happened to me. Saved a SP game to play with a friend, created a MP game, when I switched back to SP the whole profile was gone, all the saves. Your game deletes profiles! If a save/profile is corrupted it should be left there and maybe marked as corrupted, never deleted.
Unrelated: As it happens I am a senior dev, I looked at your logs, the sheer number of errors is staggering honestly, it baffles me that the game starts.