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  • HuZZaN
    Original poster 2 posts

    I have been playing this game for 77h and even after patch 1.3 the game shut down like im doing a ALT+F4 no error log or anything. this problem has been here since i started playing it around patch 1.2.2. It can happen between 15min to 2hours. I have updateted all my drivers, windows, verifyd the gamefiles and there is no overheating problems with my computer. This is the only game i have this problem with.
    I have MSinfo and dxdiag files but i dont want to posten them here.
    Since i cant even open a ticket on ubisoft's homepage my last try is here.
    Please help.

    Computer spec:
    CPU: AMD Ryzen 5800X
    Motherboard: MSI MEG X570 UNIFY
    Memory: 32GB Ram
    GPU: RTX 3090 24GB
    Harddrive: 1TB 980 Pro SSD
    Powersupply: Bequiet 1200W
    Windows 10 21H1

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-WheelyDuck
    Ubisoft Support Staff 413 posts

    Hey there,

    Sorry to hear that you are encountering trouble with Valhalla shutting down.

    It is great to hear that you have already tried some troubleshooting steps as this really helps us get a better picture of what is happening.

    In this case I agree it would be great to take a look at your DxDiag and MsInfo files.

    If you are unable to open a ticket we can also be contacted by Facebook and Twitter.

    Any trouble just let us know

    Official Response
  • HuZZaN
    Original poster 2 posts

    @ubi-wheelyduck
    Thanks for the info.
    I have PM the twitter account and used this forumpost as info and a link to the dxdiag and msinfo.

  • Ubi-Mark.
    Ubisoft Support Staff 1533 posts

    Hello @huzzan,

    Thank you for the update! Our team should be in contact with you soon to offer some solutions and investigate the situation for you 🙂

    If you have any additional questions, please let us know!

    Official Response

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