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  • OHMS_LAW28
    Original poster 3 posts

    I've customized my settlement tree multiple times over months of gameplay and the tree of life challenge won't complete on my Ubisoft connect account (Xbox One)

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  • Ubi-Litten
    Ubisoft Support Staff 178 posts

    Hi there, thanks for getting in contact and sorry to hear you have experienced this in game. If possible could you provide an image or short video clip showing these taking place but not correctly registering for this challenge in game?

    Official Response
  • LuckyBetz
    10 posts

    @ubi-litten not working for me either. I have 5 skins and I’ve tried them all and left them on — including the namesake “Tree of Life” skin and it will not give me the core challenge completion.

  • Ubi-Keo
    Ubisoft Support Staff 2777 posts

    Hi @luckybetz and welcome to the forums.

    I have checked your account and it appears that the 'Tree of Life' Ubisoft Connect challenge unlocked for you earlier today, they must have been a delay with it unlocking.

    If you have any further issues, please let us know.

    Official Response
  • LuckyBetz
    10 posts

    @ubi-keo Thanks so much. Confirmed it with my account that a few completions went in overnight. I guess me trying all 5 of my skins again yesterday and then leaving it must’ve finally triggered it.

  • LuckyBetz
    10 posts

    @ubi-keo I’m not sure the protocol for this forum but since you asked if there was anything else, I won’t create a whole new thread — just wondering… it gave me the completion for collecting 250 Opals back on June 11th, right around when I bought the Season Pass and add-ons (I also collect occasional drops from Prime Gaming and Twitch but don’t remember what they were specifically) but I had a busy Summer then started playing again more frequently in August and when I go to my inventory bag now it is showing I have zero Opals. Is this a different tally or type of Opal that I don’t understand or a glitch? I have collected a few more Opals throughout exploration very recently, but I don’t know where to find them listed - it still shows as zero in my bag, It just shows that I have two socketed Runes (that look similar) but I remember collecting Opals while looting and saving the game after - unless there’s some way you can lose or use them in gameplay? Can you see what it shows I should have or no? Don’t remember any part of the game where I would’ve “spent” them and I certainly don’t have enough silver where I would’ve sold that many, and new ones I collected in the last few days aren’t there either, so it’s leading me to believe that it’s either a glitch or else I’m not understanding something? Other than these two issues (one resolved) my gameplay has been flawless on XBox and I haven’t experienced any of the problems I hear about online. Love this game!

  • Ubi-Keo
    Ubisoft Support Staff 2777 posts

    @luckybetz I have checked your account and it shows that you should have 367 opals so I am unsure why it is showing as zero in your inventory.

    Can you please ensure that you have the latest update installed and also go through the Xbox troubleshooting and connectivity troubleshooting then launch the game and check again.

    If it still shows that you have no opals in your inventory could you try visiting Reda and view the items he has for sale and see if you balance still shows as zero there too. If it does could you provide screenshots of both screens to show this.

    Official Response
  • LuckyBetz
    10 posts

    @ubi-keo thanks so much for the info and advice, that sounds more like it. I will try your suggestion and let you know. It looks like my game is up to date, since my Xbox is set to automatic updates and I have plenty of drive space. But do you know the version number I should confirm? And I will reply as soon as I give that a try.

  • Ubi-Keo
    Ubisoft Support Staff 2777 posts

    @luckybetz You're welcome 🙂

    The latest update is 1.3.2. You can view the update you have installed from the main menu screen in the bottom right corner.

    Official Response
  • LuckyBetz
    10 posts

    @ubi-keo it’s weird, the last couple things I’ve asked about have been fixed by the time I log on next. I swear it said zero when I was playing just last night, and I was dumbfounded for a couple weeks why it showed this. But it is now showing the correct amount of 367 - also I am running Patch Version 1.3.2 so I think that is the most current for Xbox? Thanks so much for all your help. I feel like the two issues were corrected / triggered just by having Ubisoft check my account and maybe it refreshed it? Either way, thanks a bunch - you’ve been incredibly helpful

  • Ubi-Keo
    Ubisoft Support Staff 2777 posts

    @luckybetz That's great, I'm pleased that your opals balance is now showing correctly.

    It is strange that both issues have been resolved suddenly since posting on the forum.

    Odin is with us!

    Official Response
  • LuckyBetz
    10 posts

    @ubi-keo thank the gods! SKOL! 🍻

  • Ubi-Keo
    Ubisoft Support Staff 2777 posts

    @luckybetz SKOL! 🍻

    Official Response
  • LuckyBetz
    10 posts
    This post is deleted!
  • LuckyBetz
    10 posts

    @ubi-keo it’s doing it again! Had 400-something Opals last night after Reda set up shop and gifted me a huge one worth a bunch. Wake up this morning to it displaying zero again… can you please check my account again and get this fixed? Sorry - this is getting annoying — and I’m getting an “Online Service Error [0x70000142]” when I try to visit Reda’s shop. Must be connected, but I don’t know why my opals keep disappearing

  • Ubi-Viral
    Ubisoft Support Staff 1289 posts

    @luckybetz The Opal count is obtained from the servers and it seems you are experiencing a connectivity issue this is the reason for the error and it displaying 0.

    Can you try the steps here please to see if they help.

    If you need anything else please let us know.

    Thank you.

    Official Response
  • LuckyBetz
    10 posts

    @ubi-viral Actually relieved to hear that the Opal Count is connected to the servers (unlike most other inventory) because it makes sense — and I was having Animus Store connectivity issues last time they were missing too, if I remember correctly. Hopefully they stabilize it or these steps work on my end. Thanks again!

  • LuckyBetz
    10 posts

    @ubi-viral 🚨 I think I just solved this recurring issue. After doing a full console shut down and restart, per one of the suggestions in your link, I opened the game and decided NOT to do Quick Resume, as I have been doing this with most of my games lately and have only recently been having this error with the Animus Store. It also solved the problem of missing Opals from my Inventory Bag, as mine is now showing the correct 443 rather than the 0 it has been doing off and on, and I’m relieved to have figured it out. If anyone else has this issue, try doing the same with a full console shutdown/restart then allow the game to fully load without doing Quick Resume. Hope this helps others and thanks for your support

  • Ubi-Keo
    Ubisoft Support Staff 2777 posts

    @luckybetz Thanks for the update, I'm pleased the issue is resolved 🙂

    Official Response

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