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  • ElectricSquall
    Original poster 25 posts

    After 5~25 minutes of gameplay (up to 2 hours max) the game stop responding, and crashes the Display Driver.

    I've opened a support case (15101602) and all required data for further analysis is attached to it.

    The exact same issue is constantly being report in this thread:
    https://discussions.ubisoft.com/topic/78181/pc-i-am-experiencing-frequent-crashes-freezes-in-game-post-here/1197?lang=en-US

    Tried two different systems and the problem happens in both. According to the mentioned thread above, the issue can be reproduced in several areas of the game.

    In my case, I'm having the crash at: East Anglia | Serpent's Landing.

    Threads outside Ubisoft forums reporting the same.

    Nvidia

    https://www.nvidia.com/en-us/geforce/forums/geforce-graphics-cards/5/414166/assassins-creed-valhalla-crashing/
    https://www.nvidia.com/en-us/geforce/forums/geforce-graphics-cards/5/425983/latest-drivers-broke-assassins-creed-valhalla/

    AMD

    https://www.reddit.com/r/Amd/comments/k30mp2/ac_valhalla_crashing_radeon_software/
    https://forums.guru3d.com/threads/ac-valhalla-crashes-with-vega64-post-20-11-1-drivers.436765/

    Tell me in case you need further information, I'm waiting Ubisoft's analysis.

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  • ElectricSquall
    Original poster 25 posts

    Any Updates? No response for my case (15101602)

  • ubi-smash
    Ubisoft Support Staff 1006 posts

    @electricsquall Hey there, sorry to hear this has been an ongoing problem in both East Anglia and Serpent's Landing. I see that your ticket is still in our support team's queue and due to higher contact volume, the response time might take longer than normal but I assure you that our team will reach back to your ticket as soon as they can. We thank you for bearing with us. In the meantime, could you tell me if you have been encounter these crashes in the same areas or quests in East Anglia and Serpent's Landing or has the crashes been random for you every time?

    Official Response
  • ElectricSquall
    Original poster 25 posts
    @electricsquall Hey there, sorry to hear this has been an ongoing problem in both East Anglia and Serpent's Landing. I see that your ticket is still in our support team's queue and due to higher contact volume, the response time might take longer than normal but I assure you that our team will reach back to your ticket as soon as they can. We thank you for bearing with us. In the meantime, could you tell me if you have been encounter these crashes in the same areas or quests in East Anglia and Serpent's Landing or has the crashes been random for you every time?


    As it has been reported by many others, the CTD may happen in several game areas, in my case, the East Anglia | Serpent's Landing is the most appropriated for issue reproduction. About the support case, I've been asked twice about the same information (DxDiag and MSinfo) even after I've uploaded them. It's a shame to see that Ubsioft support dont event CHECK, the case history.




  • Ubi-Mark.
    Ubisoft Support Staff 1749 posts

    Hello @ElectricSquall

    Sorry to hear about your experience.

    After checking your case I noticed that you already received a reply based on your submitted diagnostic files.

    Apologies for any inconvenience caused by this and if you have any additional questions, please let us know!

    Official Response
  • ElectricSquall
    Original poster 25 posts

    @ubi-mark - Yes. Ubisoft support keep asking the same information (even after you've provided) and give the same generic instructions (sfc /scannow etc)

    Opened the case: 15101602, however, the kind of assistance has the lowest possible level. Ubisoft does not want, or can't work into these issues. They need to implement some crash dump and in fact, start checking it. I've provided TONS of these and nothing is done.

    Pls, you need to check game information during the crash. Asking DXDiag, MSInfo over and over wont solve anything.

    I need further assistance, I need Ubisoft to check their crash dump and give us some information about it. Ubisoft must improve their troubleshooting steps.

  • KriegsHeer007
    1 posts

    @electricsquall Do you have an AMD or Nvidia Card?

  • Ubi-Litten
    Ubisoft Support Staff 178 posts

    Hi @ElectricSquall, thanks for getting in contact and providing this feedback. For clarification, the reason we request our player go through our basic troubleshooting steps and then provide us with their system files is to first rule out most of the more common issues our players may face while playing their games. I understand you may feel this is unnecessary but it does help a lot of our players without needing to get into lengthy technical discussions and an in depth deep dive of their software and hardware configurations.

    Hopefully this helps clear some things up, but in the meantime I can see you have received a response to your support ticket so please direct any further issues you may be experiencing there and we will be sure to get this resolved for you as soon as possible. Apologies for any confusion or inconvenience this may have caused.

    Official Response
  • ElectricSquall
    Original poster 25 posts

    @kriegsheer007 - Both. I have 2 machines. One with a 3080 and the other with a 6900xt. Both faces the same issue.

    5950x + 3080 and 10900k + 6900xt.

    Tried Full AMD and Intel + Nvidia, no deal.

  • ElectricSquall
    Original poster 25 posts

    @ubi-litten - Hello. I've submitted 10 crash reports to Ubisoft, what were your findings? You need to define an strategy to troubleshoot this. The basic information was already provided, now, you need to investigate the crash report ubi connect asks after the driver crash, and, you need to investigate the driver timeout itself. I'm available to assist you, sharing my computer, streaming, whatever necessary. You need to put your team to work.

    • Case: 15101602 - Updated.


  • Ubi-Viral
    Ubisoft Support Staff 985 posts
    @ubi-litten - Hello. I've submitted 10 crash reports to Ubisoft, what were your findings? You need to define an strategy to troubleshoot this. The basic information was already provided, now, you need to investigate the crash report ubi connect asks after the driver crash, and, you need to investigate the driver timeout itself. I'm available to assist you, sharing my computer, streaming, whatever necessary. You need to put your team to work.

    • Case: 15101602 - Updated.

    Thank you for getting back to us! I see that we have responded to you on your support case 15101602. We will continue support there.

    Official Response

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