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  • petercochrane
    Original poster 2 posts

    I haven't played the game in a long time after serious technical issues many months ago. I thought i would give it another go, and now the game frequently just hangs and freezes, sometimes for 5 mins. I have Radeon RX580; AMD Ryzen 5 1600 Six-Core Processor; but only 8GB RAM. Very difficult to play.

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  • banan1996.1996
    31 posts

    First, try the basic troubleshooting, update drivers, verify game files etc. After that check again if the issue persists. If you load your older savegame try to start a new game and see if performance is better in a new savegame. If you still experience issues, maybe support will be able to help you further.

  • petercochrane
    Original poster 2 posts

    @banan1996-1996 Thanks! I have done those things... except for the new game, I finally made it to unlocking Investors, etc and hate the thought of abandoning it!!
    But, I will probably have to...

  • Ubi-Thrupney
    Ubisoft Support Staff 2236 posts

    Thanks for letting us know how you got on with those troubleshooting steps, @petercochrane - really unfortunate that they haven't helped.

    The system parts you've described certainly meet our system requirements for minimum settings, so freezes of five minutes are very unusual. If you've been sure to verify the game files, update your graphics drivers and OS, and you've made sure there's no background programs slowing down your system (all steps noted in our troubleshooting guide: (https://ubi.li/pcts) linked by Banan already - thanks!), then we'll be able to investigate further with the help of some system files. Please see our system files guide: (https://ubi.li/sysfiles), where we describe where to find the two files we'll need.

    Once you've got those, please get in touch with us via our direct support channels, so you can send them across to us. Any of the links below will be fine.

    https://ubi.li/support: (https://ubi.li/support)
    https://ubi.li/twitter: (https://ubi.li/twitter)
    https://ubi.li/facebook: (https://ubi.li/facebook)

    Let me know if you have any trouble generating those two files, or getting in touch!

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