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Locked Unsolved Help me - game crashing - how to create a support case?
0 Likes/17 Replies/344 Views
Hi,
I can start to play, but after 3 minutes playing, the immagine blocks and the game closes
Salve, avvio il gioco ed inizio a giocare tranquillamente. Dopo circa 3minuti l'immagine si blocca ed il gioco si chiude. Ho inviato delle segnalazioni. Come posso risolvere? Ho una 3060 Aorus Elité 12GB ed un I5 10600K, non credo siano miei problemi -
@esposito99 Hi there, sorry to hear that you are encountering this issue in the middle of playing Assassin's Creed Valhalla. Could you confirm if you are seeing the same behavior in the same area in-game or during any curt-scenes or quest interactions? If it has been random during your gameplay, I'd recommend trying following our PC Troubleshooting Guide to help remedy this issue. After exhausting all steps from our guide, you are still receiving the same results, could you please create a support ticket with your MSINFO and DxDIAG attached so we can take a closer look over this with you?
Official ResponseSMASH that like button if I was able to help out! ^_^ || Currently playing Roller Champions
1 Reply
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@ubi-smash
Salve, ho provato tutto ma il problema persiste. Non riesco a inviare il ticket perché dice che il servizio è momentaneamente non disponibile causa Covid. Come posso risolvere?
Hi, I try to do all in the list that you give me, but the problem is still here. I can't sand the support ticket because it says that the service is corrently dowm by the Covid. How can I solve it? Thanks for the collaboration... please help me -
Hello @esposito99,
Thank you for the update. I'm afraid that we're only able to provide support in English on these forums. Would you be able to translate your issue for me, in order for me to assist you further?
Alternatively, if you'd like to receive support in your native language, you're welcome to contact us on our website regarding the issue. Thank you!
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@ubi-mark
Hi, that's the problem. About 15 minuts after I start to play AC Valhalla, the game freeze and it closes by itself. I did all steps in PC Troubleshooting Guide, but it doesn't work. i want to send the support ticket but the page says me that the service is down by the Covid. How can I solve it? Have I to reinstall it ? My PC has an Intel I5 10600k and a 3060 Aorus Elité 12GB as video card. I don't think that my PC can't satisfy system requirements. Or, how can i send MSinfo and DXdiag? -
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@esposito99 If you are seeing the game freezing every time during the launch of the game, I would recommend checking to ensure all background applications that you have running with Assassin's Creed Valhalla are disabled. If you are also running any type of anti-virus software, I would try testing the game while it is disabled to see if you encounter any new results. If the issue persists, please note you can also reach out to us via our Facebook and Twitter support page to further review this with you along with gathering your system files to look over to pinpoint the issue.
Official ResponseSMASH that like button if I was able to help out! ^_^ || Currently playing Roller Champions
1 Reply
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@ubi-smash
the game freezes when i'm playng it and not during the lunch or whwn it's in pause. If I reinstal it, can I solve the problem? Or, that's another way that give me the possibily to send MsInfo and DxDiag? -
Hi @esposito99,
I am sorry to hear our Italian support site is unavailable for help.
I have created a case for you now, please try accessing it, using one of these links -
https://www.ubisoft.com/it-it/help/cases/15149507
https://www.ubisoft.com/it-it/help/cases
If you could then upload your system files - dxdiag and msinfo to your case, we will do our best to get back to you within 48 hours and help you with these crashes.
This article should show you how to create these system files for us to view -
https://www.ubisoft.com/it-it/help/connectivity-and-performance/article/generating-system-reports-to-help-troubleshooting/000061449Official Response -
@esposito99 ciao, hai fatto caso se il gioco ti crasha durante l'autosalvataggio? nel mio caso è così ma se aspetto che finisca di autosalvare prima di compiere una azione, non crasha
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@esposito99
approximative translation from @kilyan82 post :
In that case, when the game crashes during autosave, I do not touch anything during the autosave and this way I don't have that kind of crash
Personal add : I also saw somewhere in this forum that, [Correction/START]when using a controler, you can only use the right stick without crashing (which is not very usefull...), during the autosave : pressing any other button or stick will crash the game[Correction/END] in fact it was @kilyan82 thread ! : https://discussions.ubisoft.com/topic/153024/pc-please-ubisoft-disable-the-autosave-feature-it-will-crash-the-game-99-of-the-times/1?lang=en-US -
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Hello there,
Thanks for sharing your own experience with us, @kilyan82! As you have created a separate thread for the issues you have encountered with crashes and the autosave feature, I recommend that we continue any discussion about this in that dedicated thread.
As the original poster in this thread has not responded to us with an update for some time regarding their crashes, I'll now lock this thread. If anyone requires help with crashes in-game, I'd recommend checking our "Reported Issues Megathread List" to see if we already have an ongoing thread for your crash issue. If you cannot find a suitable thread, please create a new one and a member of the Player Support team will take a closer look.
Thanks!
Official Response
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Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.
Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.
last edited by Ubi-Milky