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  • DfoxMa
    Original poster 4 posts

    After the release of the Assassin's Creed Valhalla game update, the loading screen (loading the game) crashes at startup, and then it gives an error without starting the game. Reinstalled the game several times, as well as the Ubisoft connect and Epic Games platforms. Data integrity checks were carried out. Also updated nvidia, OS, DirectX to the latest versions. The computer meets the system requirements (all the more it was possible to play the game before the update). All of the above did not lead to success. I also attached the required files and a screenshot of the error itself. Please help with solving the problem.

    • when loading the screen, it writes the wrong format


    (После вышедшего обновления игры Assassin's Creed Valhalla, при запуске вылетает загрузочный экран (загрузка игры), а после выдает ошибку, так и не запустив игру. Неоднократно переустанавливал игру, а также платформы Ubisoft connect и Epic Games. Были проведены проверки на целостность данных. Также обновлял nvidia, ОС, DirectX до последних версий. Компьтет соответсвует системным требованиям (тем более удавалось до обновления в игру поиграть). Все вышеперечисленное к успеху не привело. Также приложил требуемые файлы и скриншот самой ошибки. Прошу помочь с решением проблемы.)

    • *при загрузке скрина пишет неверный формат
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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Lucasgbm
    12 posts

    @dfoxma I'm having the same problem as you and i don´t even know what to do. I tried everything and nothing. I hope this problem will be fixed in an update

  • Ubi-Keo
    Ubisoft Support Staff 3614 posts

    @lucasgbm @DfoxMa I'm sorry to hear that you are experiencing issues launching Assassin's Creed Valhalla.

    Can you please try the troubleshooting steps in the support article here. I understand that you will have already done some of those steps, however if you could go through any steps you have not tried.

    If the issue persists, could you please submit a support ticket and attach your system files, dxdiag and msinfo and our Customer Support team will investigate this further for you. 

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