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  • Lucasgbm
    Original poster 12 posts

    my game is closing without any message or error. I already updated my drives and windows. My pc has more than the necessary requirements and its still closing. I dont know what to do.... I just want to know if I'm not alone in this boat and if someone fixed this problem


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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Keo
    Ubisoft Support Staff 2387 posts

    @lucasgbm I'm sorry to hear that you are experiencing this.

    Can you please try the troubleshooting steps in the support article here.

    If the issue persists, could you please submit a support ticket and attach your system files, dxdiag and msinfo and our Customer Support team will investigate this further for you. 

    Official Response
  • Lucasgbm
    Original poster 12 posts

    @ubi-keo I tried every thing... I opened a ticket in the beginning of the month and I'm still having the problem. they always say to me to try the same solutions, today was the fourth time I sended my dxdiag. I tested my devices and have nothing wrong with them. I still thinking that the problem is the the game or the service.

  • Ubi-Mark.
    Ubisoft Support Staff 1749 posts

    Hello @lucasgbm,

    Sorry to hear about your experience.

    I can see that you received a reply to your case already - can you please follow the steps and provide an update directly in your case, so our team can continue to investigate? Many thanks and if you have any additional questions, please let us know.

    Official Response
  • Lucasgbm
    Original poster 12 posts

    @ubi-mark I already did the step they provide me and it doesn´t work. Please fix the game!! I'm losting my patience with that! thats the only game that doesn't work!!!

  • Ubi-WheelyDuck
    Ubisoft Support Staff 562 posts

    Hey @lucasgbm,

    Thank you for following those steps.

    I will be happy to take a closer look, would it be possible to provide your case number so I don't cover steps you have already tried?

    Many thanks

    Official Response

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