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  • OG_Assassin07
    Original poster 8 posts

    This has been a problem for me since November, but I did not pursue it before becasue I was not sure where to report it.

    In East Anglia, there is an artifact at a temple that is south of the Serpent's Landing location. The artifact was collected but the icon remains on the map and it was not registered as collected, therefore preventing me from completing all the artifacts for the region as well as preventing trophy acquisiton for trophies related to roman masks and artifacts. No patch as fixed anything yet, and honestly, I don't expect it to be fixed. If I noticed it at the time a reloaded save might have fixed it but that is no longer an option, nor will I start an entire new playthrough where I am not done of my first one that is now over 120 hours.

    I do not know what else to do other than post this here in the non-existan hopes it gets reported or noticed in some manner.

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Mark.
    Ubisoft Support Staff 1811 posts

    Hello @seto_kaiba3,

    Thank you for bringing this to our attention!

    Can I kindly ask you to provide us with a short video of his occurring, so we can investigate it further for you?

    Many thanks and if you have any additional questions, please let us know.

    Official Response
  • AnimusLover
    228 posts

    I'm sorry but why would he need to make a video? He's explained the problem perfectly. The best thing for Montreal to do at this point is simply change the trophy requirement to 50%. Too many variables.

  • Ubi-Mark.
    Ubisoft Support Staff 1811 posts

    Hello @animuslover,

    Thank you for the update!

    Just to clarify, when we're reporting issues to the development team, we need to gather evidence, such as videos and screenshots in order for our team to reproduce it 🙂 As some of the issues are way more complex, they require more details and while evidence is present, the investigation can be started - especially when some of the issues cannot be reproduced.

    I hope it helps and if you have any additional questions, please let us know! 🙂

    Official Response
  • OG_Assassin07
    Original poster 8 posts

    @ubi-mark Hi Mark, here is a screenshot of it. The artifact is no longer present in the game as I picked it up long ago but did not notice that it remained on the map. You can see there is 1 artifact missing in the artifacts progress bar. Thanks @AnimusLover for your support in this matter!


  • Ubi-Milky
    Ubisoft Support Staff 1311 posts

    Thank you for this screenshot @seto_kaiba3, is it possible we could ask you for one more, showing the exact location in the game where you picked this artifact up?

    Can I also ask if your save file can be uploaded to the cloud, so that we may access it?

    Official Response
  • OG_Assassin07
    Original poster 8 posts

    @ubi-milky I believe I have the saves already enabled to be uploaded to the cloud as that is how I acquired my save files on my ps5 when I set that up. The screenshot is the rough area in the Mercury Temple location in East Anglia where the artifact was picked up. I am having a hard time uploading a screenshot as I keep being told the dimensions are too big to post here.

    The artifact was in the water a broken section of wall. As I am now examining it closer, it seems as the object has fallen through the ground. When I perform the Odin's Sight pulse I can see the grey highlight of artifacts under the ground. I do well remember acquiring the item in knee-deep water in this location, possible resting in a broken crate just below the water.

    Does this help? I will try a seperate post with no text and a cropped image.

  • OG_Assassin07
    Original poster 8 posts
  • Ubi-Milky
    Ubisoft Support Staff 1311 posts

    Hello @og_assassin07 thank you for contributing to this post.

    The screenshots are very helpful and give a little more context, I think your idea of the objects perhaps clipping through the ground could be a possible cause.

    I will get this reported to our QA team now, please stay tuned for any updates on this issue, I will update the title with the location if this artifact, so other players may find this thread and contribute as well 👍

    Official Response
  • OG_Assassin07
    Original poster 8 posts

    @ubi-milky Thanks for the assistance and for pushing this forward!

  • Ubi-Keo
    Ubisoft Support Staff 2768 posts

    @og_assassin07 You're welcome 🙂

    The development team have looked into this with your save file that was provided, however on the manual save file we provided the artifact had not been collected yet and once they collected it the issue was not present.

    Can you confirm if your auto save already has the artifact collected? Are you also able to load your manual save and try collecting the artifact yourself to see if the issue persists.

    Official Response
  • OG_Assassin07
    Original poster 8 posts

    @ubi-keo The artifact cannot be collected on my current file, I have stated this and I have noted that it looks like it has clipped below the ground as I can see the grey highlight for artifacts below the ground when I use the Odin's Pulse. I remember collecting the artifact as I mentioned but the icon still appears on the map and the progress bar needs one more artifact (this one). Obviously if the artifact was collected it would not be a problem but the other day when I was providing screenshots of the location (Mercury Temple in East Anglia) I seen it about 18m below ground; which I cannot collect. My saves have been uploading to the cloud but I have been seeing a lot of connectivity issues from Ubisoft servers and I cannot tell if I am connected or not and don't see any manual ways to reconnect.

  • Ubi-Keo
    Ubisoft Support Staff 2768 posts

    @og_assassin07 Thanks for the update, I will let the development team know.

    Are you also able to provide a video to show that the artifact cannot be collected. You can do this using the 'share' button on your PS5, then you can clip the video and upload it to YouTube. To post the video into this thread you just need to copy and paste the URL link.

    With regards to the connectivity issues, could you please go through the connectivity troubleshooting steps then try again to see if that helps.

    Official Response
  • OG_Assassin07
    Original poster 8 posts

    @ubi-keo


    Here is a short clip showing the bug that I have been describing.

  • Ubi-TheBerry
    Ubisoft Support Staff 1370 posts

    Fantastic, thanks for this @og_assassin07!

    I've passed this onto the team.

    If there's anything more they need, or should we have any news, we'll let you know.

    Thank you!

    Official Response
  • Ubi-Borealis
    Ubisoft Support Staff 4552 posts

    Hello there @OG_Assassin07!

    The development team have been investigating your report further, and would like to collect some additional information.

    This Roman artifact is collected whilst under the water, rather than above ground. There should be a pool nearby which is deeper that you can dive into, and then swim underground to find the mask. You'll need to destroy a wooden wall to find the statue it's with.

    Would you be able to send us another video that shows you swimming underwater to the mask location, and that the mask is unable to be collected because you are unable to dive any deeper?

    Thanks! 😊

    Official Response
  • OG_Assassin07
    Original poster 8 posts

    @ubi-borealis So I found & acquired the artifact.. I promise I am not crazy and I have strong memories of something being really weird when I went through this area back in November. I remember collecting an artifact that was sitting in a wooden crate that was in the knee-deep water in this area's ruins. I obviously cannot go back in time and check..

    Now I feel incredibly stupid for having wasted everyone's time for this silly endeavour.
    Big thanks for the excellent support!

  • Ubi-Froggard
    Ubisoft Support Staff 1138 posts

    @og_assassin07 No worries, thanks for letting us know 🙂

    Official Response

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