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  • razvanfromoz
    Original poster 1 posts

    bought on epic games, played for a while in june, starting again the game after 3-4 weeks prompted an update that got stuck.
    reinstalled ubisoft connect. twice. same issue.
    removed /uplay_download. same issue.
    reinstalled the whole game again. same issue. the update gets stuck at the last 0.01GB as before.

    extract from launcher_log.txt

    [16652]  2021-08-05 00:00:59      [  856]      ERROR      InetHttpConnection.cpp (940)                     Read from http://uplaypc-s-ubisoft.cdn.ubi.com/uplaypc/downloads/3523/slices_v3/d/CD630105675B5EA513B0DCE16E75468E8BB880FD?_tkn_=exp=1628114302~acl=%2fuplaypc%2fdownloads%2f3523%2fslices_v3%2fd%2fCD630105675B5EA513B0DCE16E75468E8BB880FD~data=a849088b-cbbe-4b95-ba80-396789fa3b47~hmac=d17c8b874c1afe792fc42b8fb8d2764bcee8cabadce12cbba481f7617bf739b2: (http://uplaypc-s-ubisoft.cdn.ubi.com/uplaypc/downloads/3523/slices_v3/d/CD630105675B5EA513B0DCE16E75468E8BB880FD?_tkn_=exp=1628114302~acl=%2fuplaypc%2fdownloads%2f3523%2fslices_v3%2fd%2fCD630105675B5EA513B0DCE16E75468E8BB880FD~data=a849088b-cbbe-4b95-ba80-396789fa3b47~hmac=d17c8b874c1afe792fc42b8fb8d2764bcee8cabadce12cbba481f7617bf739b2) timed out.
    [16652]  2021-08-05 00:01:05      [  856]      ERROR      InetHttpConnection.cpp (940)                     Read from http://uplaypc-s-ubisoft.cdn.ubi.com/uplaypc/downloads/3523/slices_v3/3/437E9C051E1B0FD9C28871E7786D569972C75009?_tkn_=exp=1628114301~acl=%2fuplaypc%2fdownloads%2f3523%2fslices_v3%2f3%2f437E9C051E1B0FD9C28871E7786D569972C75009~data=a849088b-cbbe-4b95-ba80-396789fa3b47~hmac=4f08b3a3e461c2d2de3442518255ae992f2ff6acfcf589bef6862b9ebf350f9f: (http://uplaypc-s-ubisoft.cdn.ubi.com/uplaypc/downloads/3523/slices_v3/3/437E9C051E1B0FD9C28871E7786D569972C75009?_tkn_=exp=1628114301~acl=%2fuplaypc%2fdownloads%2f3523%2fslices_v3%2f3%2f437E9C051E1B0FD9C28871E7786D569972C75009~data=a849088b-cbbe-4b95-ba80-396789fa3b47~hmac=4f08b3a3e461c2d2de3442518255ae992f2ff6acfcf589bef6862b9ebf350f9f) timed out.
    [16652]  2021-08-05 00:01:28      [  856]      ERROR      InetHttpConnection.cpp (940)                     Read from http://uplaypc-s-ubisoft.cdn.ubi.com/uplaypc/downloads/3523/slices_v3/d/CD630105675B5EA513B0DCE16E75468E8BB880FD?_tkn_=exp=1628114301~acl=%2fuplaypc%2fdownloads%2f3523%2fslices_v3%2fd%2fCD630105675B5EA513B0DCE16E75468E8BB880FD~data=a849088b-cbbe-4b95-ba80-396789fa3b47~hmac=763e823a0bbad1db27c4263d13cad782efbce8ea01bdf4fe961bf7d5d4664d01: (http://uplaypc-s-ubisoft.cdn.ubi.com/uplaypc/downloads/3523/slices_v3/d/CD630105675B5EA513B0DCE16E75468E8BB880FD?_tkn_=exp=1628114301~acl=%2fuplaypc%2fdownloads%2f3523%2fslices_v3%2fd%2fCD630105675B5EA513B0DCE16E75468E8BB880FD~data=a849088b-cbbe-4b95-ba80-396789fa3b47~hmac=763e823a0bbad1db27c4263d13cad782efbce8ea01bdf4fe961bf7d5d4664d01) timed out.
    [16652]  2021-08-05 00:01:28      [  856]      ERROR      InetHttpConnection.cpp (940)                     Read from http://uplaypc-s-ubisoft.cdn.ubi.com/uplaypc/downloads/3523/slices_v3/3/437E9C051E1B0FD9C28871E7786D569972C75009?_tkn_=exp=1628114301~acl=%2fuplaypc%2fdownloads%2f3523%2fslices_v3%2f3%2f437E9C051E1B0FD9C28871E7786D569972C75009~data=a849088b-cbbe-4b95-ba80-396789fa3b47~hmac=4f08b3a3e461c2d2de3442518255ae992f2ff6acfcf589bef6862b9ebf350f9f: (http://uplaypc-s-ubisoft.cdn.ubi.com/uplaypc/downloads/3523/slices_v3/3/437E9C051E1B0FD9C28871E7786D569972C75009?_tkn_=exp=1628114301~acl=%2fuplaypc%2fdownloads%2f3523%2fslices_v3%2f3%2f437E9C051E1B0FD9C28871E7786D569972C75009~data=a849088b-cbbe-4b95-ba80-396789fa3b47~hmac=4f08b3a3e461c2d2de3442518255ae992f2ff6acfcf589bef6862b9ebf350f9f) timed out.
    [16652]  2021-08-05 00:01:30      [  856]      ERROR      InetHttpConnection.cpp (940)                     Read from http://uplaypc-s-ubisoft.cdn.ubi.com/uplaypc/downloads/3523/slices_v3/d/CD630105675B5EA513B0DCE16E75468E8BB880FD?_tkn_=exp=1628114302~acl=%2fuplaypc%2fdownloads%2f3523%2fslices_v3%2fd%2fCD630105675B5EA513B0DCE16E75468E8BB880FD~data=a849088b-cbbe-4b95-ba80-396789fa3b47~hmac=d17c8b874c1afe792fc42b8fb8d2764bcee8cabadce12cbba481f7617bf739b2: (http://uplaypc-s-ubisoft.cdn.ubi.com/uplaypc/downloads/3523/slices_v3/d/CD630105675B5EA513B0DCE16E75468E8BB880FD?_tkn_=exp=1628114302~acl=%2fuplaypc%2fdownloads%2f3523%2fslices_v3%2fd%2fCD630105675B5EA513B0DCE16E75468E8BB880FD~data=a849088b-cbbe-4b95-ba80-396789fa3b47~hmac=d17c8b874c1afe792fc42b8fb8d2764bcee8cabadce12cbba481f7617bf739b2) timed out.
    [16652]  2021-08-05 00:01:44      [  856]      ERROR      InetHttpConnection.cpp (940)                     Read from http://uplaypc-s-ubisoft.cdn.ubi.com/uplaypc/downloads/3523/slices_v3/3/437E9C051E1B0FD9C28871E7786D569972C75009?_tkn_=exp=1628114301~acl=%2fuplaypc%2fdownloads%2f3523%2fslices_v3%2f3%2f437E9C051E1B0FD9C28871E7786D569972C75009~data=a849088b-cbbe-4b95-ba80-396789fa3b47~hmac=4f08b3a3e461c2d2de3442518255ae992f2ff6acfcf589bef6862b9ebf350f9f: (http://uplaypc-s-ubisoft.cdn.ubi.com/uplaypc/downloads/3523/slices_v3/3/437E9C051E1B0FD9C28871E7786D569972C75009?_tkn_=exp=1628114301~acl=%2fuplaypc%2fdownloads%2f3523%2fslices_v3%2f3%2f437E9C051E1B0FD9C28871E7786D569972C75009~data=a849088b-cbbe-4b95-ba80-396789fa3b47~hmac=4f08b3a3e461c2d2de3442518255ae992f2ff6acfcf589bef6862b9ebf350f9f) timed out.
    [16652]  2021-08-05 00:02:00      [  856]      ERROR      InetHttpConnection.cpp (940)                     Read from http://uplaypc-s-ubisoft.cdn.ubi.com/uplaypc/downloads/3523/slices_v3/3/437E9C051E1B0FD9C28871E7786D569972C75009?_tkn_=exp=1628114301~acl=%2fuplaypc%2fdownloads%2f3523%2fslices_v3%2f3%2f437E9C051E1B0FD9C28871E7786D569972C75009~data=a849088b-cbbe-4b95-ba80-396789fa3b47~hmac=4f08b3a3e461c2d2de3442518255ae992f2ff6acfcf589bef6862b9ebf350f9f: (http://uplaypc-s-ubisoft.cdn.ubi.com/uplaypc/downloads/3523/slices_v3/3/437E9C051E1B0FD9C28871E7786D569972C75009?_tkn_=exp=1628114301~acl=%2fuplaypc%2fdownloads%2f3523%2fslices_v3%2f3%2f437E9C051E1B0FD9C28871E7786D569972C75009~data=a849088b-cbbe-4b95-ba80-396789fa3b47~hmac=4f08b3a3e461c2d2de3442518255ae992f2ff6acfcf589bef6862b9ebf350f9f) timed out.
    [16652] 2021-08-05 00:02:00   [ 856]   ERROR   DownloadSlice.cpp (495)             Failed to download data 6 times. Aborting.
    [16652] 2021-08-05 00:02:00   [ 856]   ERROR   DownloadEdisonRequired.cpp (422)         Failed to download slice 437E9C051E1B0FD9C28871E7786D569972C75009 (download: 437E9C051E1B0FD9C28871E7786D569972C75009 build: 8D073C186E6FE65FEFE1CEA074F49C9F582A4F79) to file C:/Program Files/Epic Games/AssassinsCreedValhalla/uplay_download/13504/ACValhalla_Plus.exe. Possible cdn error.
    [16652]  2021-08-05 00:02:02      [  856]      ERROR      InetHttpConnection.cpp (940)                     Read from http://uplaypc-s-ubisoft.cdn.ubi.com/uplaypc/downloads/3523/slices_v3/d/CD630105675B5EA513B0DCE16E75468E8BB880FD?_tkn_=exp=1628114302~acl=%2fuplaypc%2fdownloads%2f3523%2fslices_v3%2fd%2fCD630105675B5EA513B0DCE16E75468E8BB880FD~data=a849088b-cbbe-4b95-ba80-396789fa3b47~hmac=d17c8b874c1afe792fc42b8fb8d2764bcee8cabadce12cbba481f7617bf739b2: (http://uplaypc-s-ubisoft.cdn.ubi.com/uplaypc/downloads/3523/slices_v3/d/CD630105675B5EA513B0DCE16E75468E8BB880FD?_tkn_=exp=1628114302~acl=%2fuplaypc%2fdownloads%2f3523%2fslices_v3%2fd%2fCD630105675B5EA513B0DCE16E75468E8BB880FD~data=a849088b-cbbe-4b95-ba80-396789fa3b47~hmac=d17c8b874c1afe792fc42b8fb8d2764bcee8cabadce12cbba481f7617bf739b2) timed out.
    [16652] 2021-08-05 00:02:02   [ 856]   ERROR   DownloadSlice.cpp (495)             Failed to download data 6 times. Aborting.
    [16652] 2021-08-05 00:02:02   [ 856]   ERROR   DownloadEdisonRequired.cpp (422)         Failed to download slice CD630105675B5EA513B0DCE16E75468E8BB880FD (download: CD630105675B5EA513B0DCE16E75468E8BB880FD build: 8D073C186E6FE65FEFE1CEA074F49C9F582A4F79) to file C:/Program Files/Epic Games/AssassinsCreedValhalla/uplay_download/13504/ACValhalla_Plus.exe. Possible cdn error.






    download speed was 10MB/s for most of the time. 600 GB free on disk (same disk for OS/game) so the message below is crap.

  • Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Mark.
    Ubisoft Support Staff 2201 posts

    Hello @razvanfromoz,

    Sorry to hear that you are experiencing download issues.

    Can you please perform all of the troubleshooting steps listed in this article? This will help you to eliminate any potential software conflicts that can lead to this issue.

    Many thanks and if you have any additional questions, please let us know.

    Official Response

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