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  • Solsmodeus
    Original poster 1 posts

    First, what I want to contact Ubi about. When I attempt to open the game via Steam or Ubisoft Connect, I will get a window saying the game is launching. Before the splash screen, however, the program appears to crash. When I attempt to use the .exe file directly, I get an error code saying that .dll files are missing. I have tried everything listed in your troubleshooting section, from verifying cache and files to a fresh install. Nothing has worked.

    Secondly, when I attempt to contact Ubisoft about it, I am left unable to open a ticket, stuck in a loop of There was an error processing your request. Please try again later. Any help in either matter is appreciated.

    Thank you.

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • UbiStorm
    Ubisoft Support Staff 631 posts

    Hey there @solsmodeus ! I'm sorry to hear that you keep getting that error when attempting to open your ticket on our Support Site! I do recommend giving some basic browser troubleshooting a try to see if they help to resolve this issue! If that doesn't seem to help, however, you can always contact us via our Facebook and Twitter support channels as well! We'll be glad to help you there as well.

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