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  • Petraaken
    Original poster 3 posts

    HI,

    End of May I bouth season pass one (and two and three on the same day) with the DLC Sunken treasure, Botanica and the Passage (i think). Played a while with sunken treasure until I became bankrupt. Started a completely new game from start and now I cannot play sunken treasure anymore after finishing the campaign. I've already have more than 500 engineers on Bright sands so that's not the problem. If I now select Sunken Treasure the game asked for a activation key. What am I doing wrong?

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  • Ubi-Thrupney
    Ubisoft Support Staff 3312 posts

    Hey @petraaken , welcome to the forums! Sorry to hear your game is asking for an activation key, and I'll be happy to help with this.

    First, can I ask if you are playing on your local machine, or via Geforce Now? If it's via Geforce Now, I'll have some specific troubleshooting steps for you to try.

    If you're playing it locally, please start with our troubleshooting guide, as its steps will make sure that the game has everything it needs to launch correctly. In particular from that guide, please make sure you've updated your operating system, you've verified the game files, and you are running the launcher and game with administrator rights.

    If that doesn't help, let me know, and I'll have some other steps we can try 😎

    Official Response
  • Petraaken
    Original poster 3 posts

    @ubi-thrupney

    I play local. This evening I started a fresh game but that doesn't help either. Still asking for a activity key. Same goes for season pass 2 and 3. Wich I haven't played yet.

    Updated my driver for my graphics card also.

  • Ubi-WheelyDuck
    Ubisoft Support Staff 1075 posts

    Hey there,

    Thank you for your update and sorry to hear you continue to have trouble.

    In this case it would be useful if we could speak with you directly in a new case, here we will be able to take a look at your account and ensure everything is as it should be allowing you the access you need.

    Many thanks

    Official Response
  • banan1996.1996
    164 posts

    @Petraaken Have you been using Ubisoft+? Is it possible that the issue with DLCs occurred after your Ubisoft+ subscription has ended?

    If the answer to both questions is yes, then that's where the issue is, that Ubisoft Connect doesn't recognise the DLCs you own after the subscription to Ubisoft+ has ended (subscription gives access to all DLCs hence the problem with activation keys for all season passes)

    Either way, if the issue is with Ubisoft+ or with anything else, I hope Ubisoft Support will be able to help you. Fingers crossed!

  • Petraaken
    Original poster 3 posts

    @banan1996-1996
    I have no Ubisoft+. Not that I know at least.

    I find it very strange if I start a new game from scratch that I cannot ad the dlc's to it. Or select them at all in a game that you are al ready playing.

    I've selected this evening my first game where I became bankrupt after a while and there the dlc's are working. So what the hell am I doing wrong?

  • Ubi-Thrupney
    Ubisoft Support Staff 3312 posts

    Thanks for your insights on this one, @banan1996-1996 😎

    In that case, @Petraaken , it'd be best to get in touch with our support agents more directly, with the links below. Please include your Ubisoft Connect username or email address in your message to us, and link to this forum thread, so our agents can find your account and have a closer look at the issue.

    https://ubi.li/support
    https://ubi.li/twitter
    https://ubi.li/facebook

    Let me know if you have any trouble getting in touch with these links, or if you've any other questions.

    Official Response

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