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  • Souldure
    Original poster 12 posts

    Have a glitch on PS4 that isn’t allowing me to use my rations to heal, it says I have 3 rations available but when I press the right dpad it flashes red and won’t let me use it, I have tried but rations and it says they are full and so does collecting rations, I cannot complete fights now I have tried loading other maps and fast travel as well as sleeping in the bed to see if it would fix the glitch so far nothing works

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Garbo3
    778 posts

    @souldure maybe you need to load a save previous to that glitch,never seen such a problem in this forum,thats bad!!

  • Ubi-Mark.
    Ubisoft Support Staff 1541 posts

    Hello @Souldure,

    Thank you for bringing this to our attention!

    It does sound a bit strange, to be honest. Can I kindly ask you to provide us with a short video of this occurring, so we can investigate it further for you?

    Many thanks and if you have any additional questions, please let us know.

    PS: I moved your thread to the Player Support section for better visibility 😉

    Official Response
  • Souldure
    Original poster 12 posts

    @ubi-mark it says I cannot upload video due to not enough privileges

  • Souldure
    Original poster 12 posts

    @ubi-mark I’ve also tried photos but they say the size is to large, seems like you need to allow for videos and larger picture files

  • Souldure
    Original poster 12 posts

    @ubi-mark and until this gets fixed I cannot even play the game not being able to heal during fights becomes impossible to deal with

  • Garbo3
    778 posts

    @souldure press the share button and upload the video to YouTube if you got a channel,or another sharing platform like Google drive.
    For pictures either take a screenshot on your phone wich will reduce the weight significantly or use paint to do same. Then you will be able to post both pics and videos here.

  • Souldure
    Original poster 12 posts
  • Souldure
    Original poster 12 posts

    @garbo3 can you see the video I posted now

  • Garbo3
    778 posts

    @souldure yep .
    Oh man,that's really bad!!

  • Ubi-Mark.
    Ubisoft Support Staff 1541 posts

    Hello @souldure,

    Thank you for your video! I passed it along to the development team for further investigation.

    Apologies for any inconvenience caused by this and if you have any other questions or concerns, please let us know.

    Official Response
  • Souldure
    Original poster 12 posts

    @ubi-mark this has literally stopped the ability to play the game after hours of gameplay what can be done?

  • Ubi-Mark.
    Ubisoft Support Staff 1541 posts

    Hello @Souldure,

    Thank you for the update.

    I just checked the status of this issue and the development team were unable to reproduce it, I'm afraid. Can you please confirm the following:

    • Have you been doing any specific actions before the issue was encountered?
    • Where were you before the issue was encountered (England, River Raids, etc)?
    • Has upgrading the pouch resolved the issue?


    Many thanks and if you have any other questions, please let us know.

    Official Response
  • Souldure
    Original poster 12 posts

    @ubi-mark I was in Ireland fighting Ciara when I first noticed it, I have not been able to upgrade the pouch since then, because I had started the Ireland campaign early on and now that I cannot heal it really puts a damper on trying to progress in the game

  • Ubi-Mark.
    Ubisoft Support Staff 1541 posts

    Thank you for the update, @souldure!

    As you mentioned that you started Ireland campaign early, are you able to travel back to England and upgrade your pouch by any chance to check if the issue persists?

    Official Response
  • lllFarQM8lll
    2 posts

    Was in Ireland map after finishing the main quest I was exploring and doing all side stuff, was around the time I entered a challenge to fight a bunch of druids I noticed I could not heal, I ran away from the fight collected rations untill full and next time I tried to heal still nothing, tried upgrading my rations bag, travelling back to England, reloading older save points, even uninstalled and reinstalled the game and healing is still bugged I cannot not heal! About 50 hours in and now I pretty mich can't continue with this bug.

  • lllFarQM8lll
    2 posts



    As you can see in the video I have 3 lots of rations inside the heart, every time the heart flashes is when I am tapping right on the d pad to heal to no avail. Tried assigning heal to a different button, nothing. Not long spent extra $60 aud for season pass and now I can't play and enjoy the game....

  • Ubi-WheelyDuck
    Ubisoft Support Staff 413 posts

    Hey there,

    Sorry to hear you have encountered trouble where you are unable to heal

    We have been made aware of this issue and are currently investigating.

    To help us investigate would it be possible to answer the following?

    • what specific actions before the issue was encountered
    • where were you before the issue was encountered (England, River Raids, etc)
    • whether upgrading the pouch resolves the issue


    Many thanks

    Official Response
  • Penguinsbait
    2 posts

    I suddenly can't use rations to heal unless I reload my save 20 hours worth of gameplay ago, fix your broken game Ubisoft this is ridiculous! If I can't continue my save then there's no way I'm restarting. In a way it's lucky this is the most boring AC to date so I suppose I'll just take the game breaking glitch as a blessing in disguise.

  • Ubi-Keo
    Ubisoft Support Staff 1831 posts

    @Souldure @lllFarQM8lll I have merged your posts into one thread. I can also confirm that the issue is still being investigated.

    @penguinsbait I'm sorry to hear that you are experiencing this issue and that you have not been enjoying the game, we have received two other reports of this and I have merged your post with theirs. Can you please confirm the following:

    • Have you been doing any specific actions before the issue was encountered?
    • Where were you before the issue was encountered (England, River Raids, etc)?
    • Are you able to upgrade your pouch? If so please try this and confirm if that resolves the issue
    Official Response

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