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  • Maat1985_
    Original poster 1 posts

    This has been an ongoing problem for months. some sessions it is worse than others and it always seems to happen more and more when i am in a crew.
    i am on PC and have the steam version. i have tried booting up ubisoft connect and launching the game from there rather than launching it from steam, it makes no difference.
    I keep randomly getting disconnected and booted back to main menu.
    I cannot find any reason for this.
    I have tried all troubleshooting.
    i have set my modem to port forward the required ports for Crew 2 and Ubisoft connect, i have disabled background services like malware fighter, firewall, and system care applications etc.
    absolutely nothing i do helps with this at all.
    it is beyond frustrating and there is nothing worse than when you get half way through a long race and get disconnected.
    it is happening almost every single play session.
    tonight it happened 4 times in the space of 2 hours.

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  • ubi-smash
    Ubisoft Support Staff 1524 posts

    Hey @maat1985_ , I am extremely sorry to hear that this has been an ongoing issue after exhausting all other troubleshooting steps. To confirm, do you have any VPN software enabled on your PC? If so, I would disable this as well to ensure that you are no longer running into this issue. However, if you don't or continue to experience the same results after disabling it, could you please create a support ticket along with your system files attached? This will allow us to take a closer look at this with you.

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