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  • Anchorage76
    Original poster 5 posts

    I ran AC Valhalla yesterday with no issues. Today, when I run Ubisoft Connect, it thinks the game is not downloaded.

    I have tried "Locate Installed Game" and pointed it to the folder where it's installed, but then it wants to "Verify Files" and "Can't Verify Files".

    Showing Installed Game



    It's somehow installed but not downloaded now?



    "Verify Files" is disabled, yet "open folder" works fine and shows me the folder where it is installed.



    What is going on here? I want to play the Paris DLC.

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  • katip1232020
    6 posts

    Me too same problem here.

  • Ubi-Borealis
    Ubisoft Support Staff 4132 posts

    Hello there @Anchorage76 & @katip1232020!

    I'm sorry to hear that you're having some trouble in Ubisoft Connect, and are being prompted to download content again. Can you let us know what happens when you click "Download?" As "The Siege of Paris" has just released, it's possible you're being prompted to download the new content before the game will launch.

    If you are prompted to fully install the game again, can you please send us a screenshot that shows this? Additionally, if you don't own the Season Pass and are being prompted to "Download," can you also clarify this for us?

    Thanks! 😊

    Official Response
  • katip1232020
    6 posts

    @ubi-borealis I am verifying game files then i will let you know when i click download button after verifying.
    Verify is completed and 10 GB download started automatically.

  • Anchorage76
    Original poster 5 posts

    @ubi-borealis Ok, after allocating space it appears to be downloading the 31.37GB update now which is correct. I was concerned about the "Allocating Space" issue because it was unclear if it was downloading an update or the entire game.

    I feel the label on this button is very confusing, it should really be "Update" not "Download", as the game is already downloaded. I assume it is this way because this is DLC and not an update to the base game.

    That was made more confusing by the fact I was unable to verify files, I'm not sure why this button is disabled in this situation.

    Either way, I assume this is resolved now and I will wait for the update to install. Thanks.

  • Ubi-TheBerry
    Ubisoft Support Staff 979 posts

    Hey @katip1232020

    Sorry to see you're also having issues!

    Following @Anchorage76's post noting allocating space working for them, is this something you've also yet tried?

    Please ensure there's room on your current Drive for the game and it's update and let us know how you get on, thank you!

    Official Response

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