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  • Metroid_Meister
    Original poster 59 posts

    I Started the Siege of Paris yesterday and I went and did all the viewpoints. The Ubisoft Connect challenge Regium Francium is stuck at 88/100. I made sure that I got all of them to make sure. I even started the Siege of Paris over to do the viewpoints over and that didn't work. I made a support ticket and they didn't help much. I don't have the equipment to make a Youtube video of it. I can't do a clip of it since the Xbox won't allow me to include the Ubisoft app in a clip. I really want my challenge

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  • Ubi-Mark.
    Ubisoft Support Staff 1750 posts

    Hello @metroid_meister,

    Thank you for bringing this to our attention!

    Can you please provide us with a few screenshots of this occurring including your challenges, in-game map, and synchronized viewpoints, so we can have a look?

    Many thanks and if you have any additional questions, please let us know.

    Official Response
  • luigispcrew
    80 posts

    @metroid_meister I have the challenge "Ambianum" locked even if I visited Amiens and finished the Siege of Paris. And still have the stinky but deadly challenge locked after I took the swordfish

  • Ubi-Thrupney
    Ubisoft Support Staff 1228 posts

    Hey @Metroid_Meister and @luigispcrew , thanks for your reports about this.

    I understand it can be difficult to take screenshots with various blocks on where and when screenshots can be taken on console - sorry for the confusion over this thus far. In lieu of this, though, it'd be great if you could just point your phone at your screen and take some pictures this way. Ideally, we'd want one showing the challenge's criteria being met in-game (such as all the viewpoints being activated), and then another showing the challenge not being completed in the Connect Overlay. Again, this can be most easily done by just taking a picture with your phone, pointing it at your display.

    In addition, sometimes challenges can have trouble unlocking due to network restrictions - although you can appear to be fully connected to a service, there may still be something getting in the way of some aspects of a service. As such, please have a look through our connectivity troubleshooting, and in particular make sure you've power cycled your console, gone wired if possible, reset all your network hardware, and worked with your ISP to make sure you've got UPnP enabled on your router.

    If the issue persists after those steps, please get us some pictures as described above, as these will help us to get this investigated more efficiently. Thanks!

    Official Response
  • luigispcrew
    80 posts

    @ubi-thrupney I made a post yesterday with the images you ask and you can find it here https://discussions.ubisoft.com/topic/102882/challenges-locked/2?lang=en-US but here's the screenshots





  • TheBlueFruit
    4 posts

    Same issue here. Seems like Weekly Challenges are also stuck. It was working fine two days ago.

  • DiscoSteak
    2 posts
    This post is deleted!
  • AndyNFFC2013
    1 posts

    I have a similar issue I think. The Pascal Lamb: Visit Normandy is locked even though I’ve completed everything in the expansion.

  • victoruchiha82
    229 posts

    I had the same problem with wrath of the Druids. “ Ireland sage” did not unlock. And it’s annoying as hell. There still looking in to it( wink wink). Send all the proof.

  • TheBlueFruit
    4 posts

    Looks like it's partially fixed? A lot of my challenges completed, bar two, the viewpoint syncronisation and the Siege of Paris story line challenge. But the Weekly Challenges are working now and Other Core challenges appear to be counting again.

  • inxcognito
    61 posts

    @thebluefruit I have the same issue with Weekly challenges. It was literally working fine yesterday and today progress doesn't count

  • BlitzSparkz
    14 posts

    Glad I'm not the only one with this isuue. Mine also not updating. It was working fine yesterday but it stops updating today.

  • victoruchiha82
    229 posts

    i have all the synch points to and still it’s 88/100. Had the same with the ireland sage challenge. They need to get there stuff together. Still raining glitches and it’s unacceptable. And still no answers from the team.

  • TheBlueFruit
    4 posts

    Hey all, Challenges appear to be working for me now. All the Siege of Paris Challenges completed for me and the weekly ones are incrementing as normal now.

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  • luigispcrew
    80 posts

    @thebluefruit not for me, sadge. The weekly challenges works but I have one locked in siege of Paris

  • Ubi-Borealis
    Ubisoft Support Staff 4185 posts

    Hello there!

    I'm sorry to hear that some of you have had trouble unlocking your core and weekly challenges. I'm glad to hear that these have started to update as normal for you again since the 16 August, 2021.

    If you are still having trouble with your core or weekly challenges updating as expected, please can you provide us with an update and let us know which challenges aren't tracking correctly. If you can include screenshots that show you have met the requirements but that the challenge remains locked, that will be very helpful for further investigation.

    Thanks! 😊

    Official Response
  • luigispcrew
    80 posts

    @ubi-borealis still locked. I've posted the screens up

  • Ubi-Orion
    Ubisoft Support Staff 681 posts

    @luigispcrew

    Hey there.

    As advised on the other thread regarding this issue here the challenges you've raised to us are known to the development team and are under active investigation. Apologies for any inconvenience caused whilst we're working on getting these resolved.

    Official Response

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