Welcome to discussions

Quick Suggestions

  • NavyStingray367
    Original poster 2 posts

    Hi!

    When I’m starting the game it appears as normal at first, but when I come to the main menu I hear the music of it, but the screen on the TV is all black. I run the game on xbox one s.

    I have updated the game, restarted the console in every possible way, and re-installed the game, but still the same problem.

    Does anybody have the same problem? What can I do?
    Thanks

  • Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Thrupney
    Ubisoft Support Staff 1172 posts

    Thanks for posting about this, @navystingray367 - so, when starting Valhalla on your Xbox One, when it gets to the main menu, it's just black? That's most unusual, and I'd really like to help you get to the bottom of this. Can you answer the questions below for me?

    • Are you able to hear anything happening when you press buttons after the screen goes black?
    • Does the whole system lock up, or are you able to still use the Xbox' menus while the game is running?
    • Are you sharing the game to or from another account?
    • Do other games still work okay?


    Once I've got answers to the above, I should be in a better position to advise you. Looking forward to your response!

    Official Response
  • NavyStingray367
    Original poster 2 posts

    @ubi-thrupney
    Hello!

    • I have tried to navigate through the black screen with my xbox contro, but since it's a cursor that requires good accurazy it's hard to do while being blind unfortunately.
    • The xbox works fine, I can swap to other games and apps without any trouble.
    • I am not sharing the game to or from another account.
    • Other games work okay.


    Thanks for the fast reply!

  • Ubi-Viral
    Ubisoft Support Staff 1048 posts

    @navystingray367 Thank you for confirming this information. Can you please try the steps HERE.

    If the issue continues please let us know.

    Thank you.

    Official Response

Suggested Topics