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  • Grinzwe
    Original poster 1 posts

    Anyone knows how to fix this issue? The game was just installed by my friend in my Laptop and I want it to connect to Ubisoft store to try purchase stuff but I always encounter error in regards to this. Anyone who can guide my through this? Thank you

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • UbiStorm
    Ubisoft Support Staff 631 posts

    @grinzwe Hi there! Welcome to Discussions! Just to confirm, are you getting that error code while still in your game? Or does it only appear after you've transitioned to the store screen in the launcher? If you're getting that error while in the game, I recommend trying these steps. Otherwise, I'd recommend these steps instead. Please keep me updated on whether this error resolves or not!

    Official Response
  • angelzhizni007
    2 posts

    @ubistorm I have been getting this for the last couple weeks also. Attached is the screenshot. It appears when interacting with Reda, so no contracts or opal market in game right now. The error does not disconnect you, just kicks you out of dialogue with Reda.

    It won't let me attach a screenshot: Online Service Error. A problem ocurred while trying to communicate with a Ubisoft online service. Please try again later. Visit http://support.ubisoft.com if the issue persists. [0x20000019]

    How do we fix it?

  • Ubi-Oxavo
    Ubisoft Support Staff 255 posts

    Hello @angelzhizni007 , hope you are having a good start of the year. My apologies for not getting back to you sooner.

    I understand you receive 0x20000019 error when interacting with Reda. Could you please confirm that you have tried all the steps from the Connectivity Troubleshooting guide provided by my colleague in response to the topic starter?

    if all the steps completed but you still experience this issue, please let us know so we can create a support case for you as as we'll need to get some system files (DX Diag and MSINFO) from you to look into this further. 

     Please let me know if you need any additional assistance in the meantime!

    Official Response
  • angelzhizni007
    2 posts

    @ubi-oxavo forget about it, your colleague didn't have enough details to make a proper diagnosis and talked about something completely unrelated. They were just shooting in the dark. I was able to resolve the issue myself: the game wasn't signing into my ubisoft account upon launch because it needed an update that it wouldn't run without. After the update all is well. Peace.

  • Ubi-Oxavo
    Ubisoft Support Staff 255 posts

    Hello @angelzhizni007 and thanks for the update. First of all, happy to hear that you've managed to solve the issue, well done!
    Speaking about my colleagues reply, I've just double-checked and can confirm the appropriate steps have been provided ( installing all the updates is one of the initial steps in our Basic troubleshooting guide).

    Have a nice day ahead and let me know if I can be of any help with anything else.

    Official Response

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