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  • Blitzkrieg_888
    Original poster 4 posts

    I’m trying to purchase some DLC for Valhalla but I’m getting a “content no longer available” and “no products available for my account for PlayStation network”. Any help on this would be greatly appreciated!

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  • Ubi-Mark.
    Ubisoft Support Staff 1749 posts

    Hello @blitzkrieg_888,

    Sorry to hear that you are unable to purchase DLCs. This issue usually occurs while your PSN account is set up for a different region that you're currently located. Can you please confirm your location, your PSN settings, and if you're using VPN by any chance?

    Many thanks and if you have any additional questions, please let us know.

    Official Response
  • Blitzkrieg_888
    Original poster 4 posts

    @ubi-mark as far as I can tell, it keeps showing me the correct location and everything seems to be correct and I am not using a VPN. Would I need one for this?

  • Ubi-Mark.
    Ubisoft Support Staff 1749 posts

    Hello @Blitzkrieg_888,

    Thank you for the update. Can you please confirm your region and provide us with a screenshot from your PSN Store of this occurring, so we can have a look?

    Official Response
  • Blitzkrieg_888
    Original poster 4 posts

    @ubi-mark a screenshot of my address?

  • Ubi-Thrupney
    Ubisoft Support Staff 1122 posts

    @blitzkrieg_888 Not quite! You can just tell us your region, no screenshot required. Then, in addition, we would ideally like a screenshot showing the error you've encountered when trying to find the content on the PSN store. This will help us to look into the issue. Thanks, and let me know if I can clarify further.

    Official Response
  • Blitzkrieg_888
    Original poster 4 posts

    @ubi-thrupney I’m back, sorry for the delay. To be able to double check what country I was in, I had to wait for one of my subscriptions to expire.

    I double checked the correct country which is the United States and I’ve added a VPN

    Im unable to add screenshots because the page says they are too big. But they say online service error and no content or products are available for my account for the PSN (0x20000015)

  • Ubi-Borealis
    Ubisoft Support Staff 4132 posts

    Thanks for letting us know your region, @Blitzkrieg_888, and for confirming the error code you're receiving. It looks like this is a connectivity error code.

    Can you please follow all of the steps provided on this connectivity troubleshooting article. In particular, please ensure that you have port forwarding configured correctly.

    If you have correctly configured your port forwarding and the issue is still persisting, please don't hesitate to update us within this thread so we can investigate further. Can you also let us know if you own the digital or physical version of the game?

    Additionally, I'd recommend using a sharing platform (such as Google Drive or One Drive) to share your images with, as this will allow you to post a shareable link within this thread for us to take a closer look at.

    Thanks! 😊

    Official Response

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