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  • Shotcreter
    Original poster 1 posts

    Hey,

    Just wanted to know how long it takes to have your xbox account unlinked or case looked at?

    I was gifted an xbox game for my birthday and was finally able to find time to play it. I try to log in, and it says my xbox account is wrong. I needed to make a new one for the new consoles but now I can't play any of my Ubisoft games because it's the wrong account?

    I don't get much time to play games these days, but the one time I try to your silly system has stopped me. I can't even call or talk to support to get this issue fixed anytime soon.

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Milky
    Ubisoft Support Staff 2605 posts

    Hello @shotcreter, thanks for posting and welcome to the forums.

    The issue you are having maybe because you have an older gamertag linked to your Ubisoft account.

    We can unlink your gamertag so that you may link another, but first, we would need you to contact us privately over one of these links -

    Ubisoft Support Website - https://www.ubisoft.com/en-gb/help/contact
    Twitter Support -  https://twitter.com/UbisoftSupport
    Facebook Support - https://www.facebook.com/UbisoftSupportUK/

    Please provide us with -

    • Any old Xbox gamertags you have used
    • The new Xbox gamertag you wish to use
    • Any emails addresses you may have used in the past when signing into a Ubisoft game


    We will use this information to locate the correct account, unlink your Xbox gamertag and show you how to link your new Xbox gamertag instead.

    Official Response

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