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  • ilyes69r
    Original poster 3 posts

    Hi,
    I create a new ubisoft account to post this because i cant connect to mine. Whene i want to login there is a message that says :

    Reset Your Password

    Your Ubisoft account may have been compromised.To keep it safe, we ask you to reset your password in order to log back in.
    Please confirm your email address below, and we'll send you a link to set a new password.

    So i confirm the email and whene i try to submit there is another message :

    Reset Your Password

    An error has occured. Please try again later.


    So i have no way to connect and i cant play.

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Milky
    Ubisoft Support Staff 1431 posts

    Hello @ilyes69r if it has been a while since you logged in to play a Ubisoft game with your account details, we may send you a message to reset your password.

    If you can not access your account please get in touch with us privately, so we can take a closer look at what is going on with your account.

    We will need to now the email address that you are unable to access and your Ubisoft username (not the newly created account). Please also let us know what game it is you are trying to play, this will help us locate the correct account.

    You can contact us about this privately using one of these links -

    Ubisoft Support Website - https://www.ubisoft.com/en-gb/help/contact
    Twitter Support -  https://twitter.com/UbisoftSupport
    Facebook Support - https://www.facebook.com/UbisoftSupportUK/

    Official Response

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