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  • d-warrior
    29 posts

    The appearances of newer items (armor from the Paris dlc and more recent store items) are not available when changing gear appearance at the blacksmith.

  • UbiStorm
    Ubisoft Support Staff 631 posts

    Hello @d-warrior ! Just to clarify this a bit, is this only applying to new pants? Or is it all new gear? Would you also be able to send me a screenshot of this as well?

    Official Response
  • Jamzhw
    1 posts

    I can't see the Vinland armor at all in the Change Appearance tab.
    I had it a few weeks back but now all the items are just gone, even went back to Vinland to see if I still had them there, and I did.

    Any info on this?

  • Ubi-Orion
    Ubisoft Support Staff 1222 posts


    Hey there.

    The development team is aware that the Vinland armour is one of a few sets affected by this issue. If possible could you provide a video showing that it's missing for you and also ensure your latest save is on the cloud please? Once I've got these from you I'll submit those to the team. Thanks!

    Official Response
  • deaserex
    9 posts

    @ubistorm This applies to everything, all gear helix, all gear DLC, all gear armors, weapons, tattos, animals. They have to increase the size to hold more stuff as it happened in odyssey. there is a size limit shown in the blacksmith and that is the error and it also happens in the other places. if you go to the blacksmith and downgrade an armor to the lowest level some aesthetic things start appearing

  • GirlWithYlwEyes
    25 posts

    Missing Paladin Chainmail - Torso (the rest from the set is there) as transmog option at the blacksmith (I checked blacksmith in my Settlement, Paris and Ireland too, missing everywhere).
    Also the Galloglach Armor (torso) icon in the Blacksmith menu is actually Merchant Blouse, while Merchant Blouse is missing as a option.

    At this point I'm not sure is there something more missing, but I'll report again if I notice.

    A video link for Blacksmith menu:

    Here is a picture of Galloglach Armor with Merchant Blouse icon (you can also see this in the video too):

    Here is a picture of Paladin Chainmail torso from my inventory (just to make it clear that I do have this item)

  • Ubi-Woofer
    Ubisoft Support Staff 1268 posts

    @deaserex - Thank you for your reply, and for clarifying that you expect the issue to impact players on every inventory menu type. This issue is under investigation at the moment, and we'll share an update as soon as we receive one from the development team. Thank you for your understanding in the meantime. 🙂

    @Girlwithyellow - Just to confirm, is the appearance wrong for the Galloglach armour outside of the transmog menu, or only in the transmog menu when you are attempting to change the design of the armour piece you have selected?

    In terms of the Paladin Chainmail not appearing as a customisation option in the transmog menu, the development team are investigating reports of a cap on designs showing within that menu already, and we'll share an update as soon as we have one. Thank you! 🙂

    Official Response
  • CaybJ
    3 posts

    It's never in known issues. There are so many armour pieces that I can't find in transmog. I recently got the Charlemagne chest piece and when I went to transmog it, it wasn't there. Then I realized I have a lot of pieces missing, not just chest pieces, also capes, pants, head gear. Is Ubisoft aware of this issue for players? Why is it never in known issues?

  • Ubi-Viral
    Ubisoft Support Staff 2352 posts

    @caybj Hey! Thank you for getting in touch, we've received reports of players who are unable to modify certain items via the Transmog system.

    The development team has been made aware of this issue and they are currently investigating it. Once additional information becomes available, it will be posted to the game's forums.

    In the meantime, our teams would like to use details from your progress on Assassin's Creed: Valhalla to make further research. Please make sure that your latest save has been added to the Cloud (it will have a cloud icon next to it). This step will allow us to use your save files for investigations.

    We apologize for any inconvenience and thank you for your patience and understanding while we work to resolve this issue.

    Thank you.

    Official Response
  • GirlWithYlwEyes
    25 posts

    @ubi-woofer Hey!
    It's also for the Inventory menu and for my Lieutenant armor menu (pictures below)

    Also Galloglach Cape have the same icon as Magister's Cloak, but that's not a big deal because I have both items, they just have wrong icons.
    I'm also not sure about Galloglach Trousers, I think it looks different, but I can't figure out from what set it is... I do have a lot of boots 🙂
    And same for the gloves, I'm not sure is the icon right.
    Basically the whole Galloglach set is a bit weird in all 3 menus (Inventory, Transmog and Lieutenant) but I can't figure out all the details for the rest of the armor, as I did for the chest.

    Picture of my Lieutenant armor menu:

    Picture of Inventory Menu:

  • TheoKops
    4 posts

    Currently i cant transmog some of the items i purchased. Hel's damnation Back and Torso cant be found.

  • Ubi-Karl
    Ubisoft Support Staff 1534 posts

    Hey @TheoKops, thanks for getting in touch and sorry to hear about the issue you ran into.

    First and foremost, for troubleshooting purposes, if you haven't already, try verifying your game files first. If issue continues to persist, may I double-check the following:

    1. Is there any possibility you could provide us with video footage or screenshot(s) showing this?
    2. Since when did you notice issue start to occur?
    3. Are these the only pieces that you found issue with?

    Let us know and we will take it from there!

    Official Response
  • TheoKops
    4 posts

    @ubi-karl Hello and good afternoon! Ive already did the verifying of the game files twice. Just to be sure.
    At the moment I see only these two missing.
    I did reload an older save like 16th of April kind of back! and funny thing was back there i could transmog the items. So i have no clue what is going on!
    As for the video ill try but i cant promise much 🙂 im kinda noob when it comes to these kind of things 😛

  • Ubi-Karl
    Ubisoft Support Staff 1534 posts

    Appreciate your swift response!

    If you're unsure about how to record video then I do not want to overwhelm you with such request and screenshot(s) could do too, so if you refer to this article, it will explain you how you can get it done 🙂 .

    Keep us updated!

    Official Response
  • TheoKops
    4 posts

    @ubi-karl Here! You can see the results 😛 I also did try something. I upgraded some of the armor and then checked back if i could still find the items from hel's damnation. It didnt end up well 😛 when i did the upgrades even the armor i could transmog was gone. That happened after the photos tho. I hope it will shed some light in the matter!

  • cool.adrenalize
    3 posts

    I liked the set of items from the store. I didn't know if I would like the gameplay with this set, so I was planning to use it at least for a trasmog. However, after the purchase, when I wanted to change the appearance of other items, the blacksmith did not have the armor and cloak to choose from for the transmog. Bracers, pants, and head can be selected as items for the transmog.

    Below I will attach a video: the names of the itemsin it are in Russian, since your game prohibits changing the interface language to English, lol. In the video, I showed that I really have all the items from this set, I also showed which items can be chosen as a transmog and which are not.

    In any case, the state of affairs still does not suit me. I did not pay money in order to then look for the causes of the problem and ways to solve it on the forums (even if there is no solution). If you are aware of this problem, why doesn't your company mark every item in the store with a note that at a given time, items may not be available from the blacksmith as a transmog?
    In this regard, the question is: will your support service return the Helix spent?


    P.S. Yes, my saves are uploaded to the cloud. And yes, I reloaded the game.

  • Ubi-Froggard
    Ubisoft Support Staff 2289 posts

    Hey @cool-adrenalize

    The dev team are already aware this can happen and we are forwarding information to them about which items are affected and players save games, so I will forward yours on and report what items are affected for you. Thanks for the video too. At the moment, I couldn't say if any refunds will happen due to the issue but I will also merge your thread with the megathread we have ongoing about this, where we will update with any news we have on the issue when we receive it.

    Official Response
  • Ubi-Froggard
    Ubisoft Support Staff 2289 posts

    @girlwithyellow Thanks for these images. I've already reported this for someone else too but the team weren't able to reproduce the issue so I have forwarded a copy of your save file on to them to help look into this 🙂

    You can find a thread about this here that we will update whenever we have or need further information.

    Official Response
  • Avenger237
    35 posts

    As per title

  • SaiyanPupusa
    1 posts

    This keeps happening. I want to transmog cloak to another I just got, but the cloak I just found is not appearing as an option.

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