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  • Bill_Edsall
    Original poster 1 posts

    ubisoft deleted my previous game data when I got a Ubisoft account.

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Borealis
    Ubisoft Support Staff 4132 posts

    Hello there @Bill_Edsall! Welcome to the forums 🙂

    I'm sorry to hear that you've lost your save data. Can you please provide us with some more information?

    You mention that this happened after you got a Ubisoft account. To my knowledge, you shouldn't be able to play Assassin's Creed: Valhalla without having a Ubisoft account linked, as the account link is required for cross-platform play and for the cloud save function. Did you use a different Ubisoft account previously?

    Would you also be able to provide us with the following information? This will help us as we investigate further:

    • What platform are you playing on? Have you played the game on any other platforms?
    • How many hours of progress have you lost?
    • How many save slots are missing?
    • How much storage space is available on the console?
    • Did you experience a crash beforehand?
    • Have any error messages appeared? What was the message?
    • Have you lost progress before?
    • What was the last action/quest performed in-game?
    • Are you relying on auto save or using manual save feature?
    • Are you using the Quick Resume / Switcher feature if on console?
    • When did this begin (and what version of the game did it occur on)?
    • When was the last time you were able to load your save?


    Thanks! 😊

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