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  • GersonTF
    Original poster 7 posts

    I just bought gothic armor set (with my Helix credit) and game crashes whenever I try to equip any rune in any piece of the armor. Any suggestion? Thanks. 

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  • Ubi-Keo
    Ubisoft Support Staff 2468 posts

    @gersontf I'm sorry to hear that you are experiencing this issue.

    Can you please try the all of the troubleshooting steps in the support article here then try again.

    If the issue persists can you confirm if this only occurs when trying to equip runes on the Gothic armour set or do you experience the same issue when trying to equip runes to other armour?

    Do you also experience any other crashes whilst playing the game?

    Official Response
  • petek
    77 posts

    Anyone else getting this? Any suggestions? Cheers

  • Ubi-TheBerry
    Ubisoft Support Staff 1044 posts

    Hey there @petek,

    Thank you for reaching out, I'm sorry to see you've been experiencing crashes!

    Is this still the case?

    If so, could you please ensure you've given all the steps in our PC troubleshooting guide a try as these tend to resolve most crashing / performance issues.

    Please let us know how you get on!

    Official Response
  • Avenger237
    32 posts

    As per title.

  • Ubi-Mark.
    Ubisoft Support Staff 1750 posts

    Hello @avenger237,

    Sorry to hear that your game keeps crashing.

    Can you please provide us with your full PC specs, so we can have a look? Secondly, can you please perform all of the troubleshooting steps listed in this article? This will help you to eliminate any potential software conflicts that can lead to crashes.

    Many thanks and if you have any additional questions, please let us know.

    Official Response
  • Avenger237
    32 posts

    @ubi-mark

    Hi, just verified the game files and did more testing: now the crash happens when I try to change the runes for hood, helmet, bracers and pants.

    It's fine when changing runes for chest, bow and both weapons.

    I am on Windows 10 and my PC specs below:

  • Ubi-Thrupney
    Ubisoft Support Staff 1228 posts

    Thanks very much for getting back to us, @avenger237 - that was most helpful!

    Your system specs do look like they should be able to run Valhalla without issue. Can you confirm if you've followed the rest of the steps in the troubleshooting guide, besides verifying the game files? In particular, please make sure you've updated your graphics drivers and operating system, and check for software conflicts that might be interfering with the game.

    If none of the steps helps, let us know - we'll be able to talk you through how you can generate some system files and send them across to us to help us diagnose the issue 😎

    Official Response
  • Avenger237
    32 posts

    @ubi-thrupney

    Hi, I have done all the above and still have the issue... it was actually fine until today (I haven't installed or changed anything today).

    Pls let me know how I can send over a save file.

    Thanks

  • wornrambo
    2 posts

    @gersontf yews I have the same problem. Not only with the gothic set but with any armor I want to assign, keeps crashing. Here is their reply to me (After further researching this issue, I have found that this issue of the game crashing when trying to equip the runes is a known issue that our teams are already investigating. At this time we do not have a solution.)

  • Gozymandias
    1 posts

    @wornrambo Confirmed. This keeps happening every time I try to equip runes to the Paladin set. The menu will stutter, freeze then exit to the home screen. I think the last patch allowed for up to 300 runes to be displayed in the list but I have about 400+ for armor alone. I wonder if this has something to do with it? (XB1).

  • Ubi-Thrupney
    Ubisoft Support Staff 1228 posts

    Thanks for your reports on this, everyone - we really appreciate it! Our teams are aware of the issue, and they've got a fix coming out as soon as possible. Sorry for the inconvenience in the meantime.

    Official Response
  • Bojan-77
    14 posts

    Unfortunately every new update or DLC brings new problems, bugs and glitches, I confirm for PS4 Pro, the inability to place a rune and any armor on any part of the armor without the game crashing. I'm sending PS this crash report, so I hope that if they press Ubisoft to solve it. When you look at the list of problems, some have not been solved for more than 6 months, but they still release new things that make the game worse ...

  • Ubi-Thrupney
    Ubisoft Support Staff 1228 posts

    Thanks for trying my suggested fixes, @avenger237 - really unfortunate that this hasn't solved the issue.

    I've merged your topic into an existing one, apologies for any confusion. We've got everything we need for the moment to get this solved, so we'll have a fix in place as soon as possible. No need for any save files for the moment, but I really appreciate the offer 🙂

    Official Response
  • Kyokushin_Oyama
    4 posts

    Hi,
    My game freezes and crashes to desktop while in inventory each time I try to equip any rune on any armor piece. It doesn;'t happen with weapons. Crashes started after 1.3.0 Siege of Paris update. Game is installed on main NVME SSD, i9 10850k, RTX 3090, 32GB RAM, latest drivers, latest Win 10 update, verified files, tried to delete cache folder, tried with dfferent saves, still crashing.
    Anyone else facing the same issue ?

  • UltraPragmus
    5 posts

    @kyokushin_oyama Same crashes on PS5 with armor runes, no issue with weapons.

  • Kyokushin_Oyama
    4 posts

    @ultrapragmus Thank you. Reassuring, in a way.

  • irvingtonrep4
    1 posts

    Is there a way around it

  • R10rdan
    4 posts

    Same here but it only happens on the one handed swords for me on PS5

  • Kyokushin_Oyama
    4 posts

    @r10rdan Hope they will update really soon.

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