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  • BobNewton2
    Original poster 30 posts

    Re: [Permanent XP / Silver Boosters not working correctly or are missing | POST HERE](/topic/89650/permanent-xp-silver-boosters-not-working-correctly-or-are-missing-post-here)

    Slightly different issue - CAN'T BUY THE DARN BOOSTER PACK!!!! I can click all buttons to purchase it but it does not download. No credits are taken but I have missed many sales and there is one currently happening now but I CAN'T BUY THE DARN BOOSTER PACK!!!! This has been going on for months! I have a PS4 Pro and a disc.

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Mercury
    Ubisoft Support Staff 349 posts

    Hi @bobnewton2! I'm sorry to hear that there's an issue you've experienced trying to purchase a booster pack. Do you receive any error messages when trying to purchase it?

    Official Response
  • BobNewton2
    Original poster 30 posts

    @ubi-mercury No, no error report, nada. I am able to purchase individual items from packs, weapons, etc. just not the booster. Been that way for months and have missed sales opportunities.

  • Ubi-WheelyDuck
    Ubisoft Support Staff 413 posts

    Hey @bobnewton2,

    Thank you for your update regarding booster packs.

    When you click to mae the purchase can i check exactly what happens for clarity?

    Many thanks

    Official Response
  • BobNewton2
    Original poster 30 posts

    @ubi-wheelyduck Go to pack, click on "square" to purchase, then the verify dialog comes up, hit the "X" to do it and nothing! No helix credits taken and no booster pack purchased. I have purchased individual weapons, decorations, etc. but the booster packs won't work.

  • Ubi-Milky
    Ubisoft Support Staff 699 posts

    Thank you for clarifying the steps you take to make a purchase in the game bobnewton2. Can I ask have you been able to make any Valhalla transactions on the PlayStation store recently, without issue? > https://store.playstation.com/

    Can I also ask if you have a Twitch Prime subscription, or have ever claimed the Twitch Prime boosters?

    Is it possible you can record a short video of this, then upload it to a site such as YouTube for us to view this, as I believe this particular issue on PlayStation has not been reported before from the information I can find, so a video may help us greatly.

    Official Response
  • BobNewton2
    Original poster 30 posts

    @ubi-milky I "purchased" the Carolina pack when it was available on Twitch Prime almost a year ago. Did not know of any PlayStation store Valhalla items as I have the Season Pass. I have made purchases of other games/packs there and no issues. Again only the 3 booster packs seem to not work, other items are working.

  • Ubi-Milky
    Ubisoft Support Staff 699 posts

    Thank you for confirming this information on the Twitch Prime boosters, I believe it may be connected to the issue you are having.

    Can I just check also, as I did not check your progress in the game, have you progressed through the game enough, to complete the Family Matters quest, and have been able to save your Viking crew in Norway, at the beginning of the game yet?

    Official Response
  • BobNewton2
    Original poster 30 posts
    • @ubi-milky Yes, completed all arc's, Druids, DLCs (Bear & Grendel) and working on Francia.


  • Ubi-Froggard
    Ubisoft Support Staff 510 posts

    @bobnewton2 I wonder if it is to do with the region of your disc and your PSN account.

    Can you provide an image of your game disc and the spine of you game case so we can see what region disc you have please?

    It's just extra information we can forward on when reporting this to be looked into.

    Official Response
  • BobNewton2
    Original poster 30 posts

    @ubi-froggard Here you go...
    spoiler

  • Ubi-Borealis
    Ubisoft Support Staff 3861 posts

    Thanks for those images, @BobNewton2! Would you also be able to include an image of the spine of your game box for us? We'll need this to ascertain the region of your game disc.

    Would you also be able to provide us with an additional video, as this will be helpful for the development team. In your video, can you please show the following:

    • The items you have already purchased via "Purchased" in the Animus Store. This should also show all the Prime Gaming rewards you have claimed in the past.
    • What happens when you try to purchase the booster packs. I'm aware that you don't receive any error messages, but if they can see exactly how the transactions processes on your system, this could be useful.


    I'd recommend uploading any footage to a sharing platform, such as YouTube or Google Drive, as this will allow you to post a shareable link within this thread.

    Thanks! 😊

    Official Response

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