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  • TonyZoe27
    Original poster 1 posts

    Game been running O K till now having to do hard reset when it freezes pc


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  • Ubi-Froggard
    Ubisoft Support Staff 510 posts
    Best Answer

    Hey @TonyZoe27

    I'm sorry to hear you are having an issue with this. 

    Please can you go through the steps in this article here first of all, to rule out any of the most common causes.

    https://support.ubi.com/en-GB/faqs/000025947/Basic-PC-Troubleshooting

    If you still have issues after this, we would need to look into your system files (DX Diag and MSINFO) to get a better look at what could be the cause.

    To send us the files, please reach out via support ticket / live chat or social media private message on the links below:

    Tickets & Live Chat:
    https://support.ubi.com/en-gb/Cases/New/

    Twitter:
    https://twitter.com/UbisoftSupport

    Facebook:
    https://www.facebook.com/UbisoftSupportUK/?brand_redir=348896167463

    You can also follow the suggestion from @Jimmy_DA to use task manager to close the game instead of hard resetting the PC.

    Official Response
  • Jimmy_DA
    27 posts

    @tonyzoe27 Ensure "Task Manager" is set to 'always on top', then should be able to force close the app without having to hard restart your computer. Option to do this is under "options" in TaskManager

  • Ubi-Froggard
    Ubisoft Support Staff 510 posts
    Best Answer

    Hey @TonyZoe27

    I'm sorry to hear you are having an issue with this. 

    Please can you go through the steps in this article here first of all, to rule out any of the most common causes.

    https://support.ubi.com/en-GB/faqs/000025947/Basic-PC-Troubleshooting

    If you still have issues after this, we would need to look into your system files (DX Diag and MSINFO) to get a better look at what could be the cause.

    To send us the files, please reach out via support ticket / live chat or social media private message on the links below:

    Tickets & Live Chat:
    https://support.ubi.com/en-gb/Cases/New/

    Twitter:
    https://twitter.com/UbisoftSupport

    Facebook:
    https://www.facebook.com/UbisoftSupportUK/?brand_redir=348896167463

    You can also follow the suggestion from @Jimmy_DA to use task manager to close the game instead of hard resetting the PC.

    Official Response
  • BattleMaster23
    18 posts

    @tonyzoe27 Man I have been getting this freeze issue in DX12 since the game was released, it has never been fixed. Got another one this morning while in the middle of a mission. It is just so annoying. The game is very addictive, but it happens every time I try and play now. It is getting so tedious that I may have to play something else until it's fixed. I just wish this wasn't my favourite game so I didn't have to keep playing lol

    I have tried all possible fixes, but it's not the player's PC that is at fault here, it is either Ubisoft Connect app, the EasyAntiCheat or a memory leak within the game. The state of games these days should be better, especially since we pay much more money for them than we used to. Hopefully I can get addicted to a game that doesn't crash constantly 🙂

  • Jimmy_DA
    27 posts
    @tonyzoe27 Man I have been getting this freeze issue in DX12 since the game was released, it has never been fixed. Got another one this morning while in the middle of a mission. It is just so annoying. The game is very addictive, but it happens every time I try and play now. It is getting so tedious that I may have to play something else until it's fixed. I just wish this wasn't my favourite game so I didn't have to keep playing lol

    I have tried all possible fixes, but it's not the player's PC that is at fault here, it is either Ubisoft Connect app, the EasyAntiCheat or a memory leak within the game. The state of games these days should be better, especially since we pay much more money for them than we used to. Hopefully I can get addicted to a game that doesn't crash constantly 🙂


    I've been running through a support case and last suggestion was to run with the in-game DirectX 12 option disabled. Been able to at least play without it crashing (so far - I'm hesitant to this). Within the first few minutes of gameplay, it'll seem to drop and chug at I'd say sub 20 frames per second. But this only last for a couple of seconds then after woods the game has been playable. Only downside to not running with the DirectX 12 API I have noticed a performance drop, not too bad but noticeable from running with DirectX 12 enabled, therefore the issue is either poor development or extremely poor quality control.

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