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SOLVED Can't access Photomode website
2 Likes/19 Replies/364 Views
When I tried to see others' sharing in the community website, the page is black and freeze. No loading or other signs.
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Hello @fontaine08,
Thank you for bringing this to our attention!
Can you please perform all of the troubleshooting listed in this article? This will help you to eliminate any potential browser-related issues.
Many thanks and if you have any additional questions, please let us know.Official Response -
Hey guys,
Sorry to hear that you experience this and thank you for bringing this to our attention.
I will forward this onto the team for further investigation.
Many thanksOfficial Response -
Hello, I've been having the same issue on my phone and PC since yesterday. The website photomode tab wont load. Assassin's Creed Odyssey and Origins however works fine.
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@fontaine08 same problem, for the past 3 days the site is not available for me, won't load. Please @Ubisoft can you guys look into this.
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Hey guys,
Thank you for your continued updates.
This is currently under active investigation.
In the mean time if there is anything else we can help with just let us knowOfficial Response -
@ubi-mark
I too can't access the photomode website for the past week or so. I have tried all the troubleshooting steps, I even tried a different browser and it still does not load. The fact that I'm not the only one having this issue tells me that it IS a problem with the website and that that you guys (or at least whoever is in charge of the photomode website) NEEDS to fix this. -
@greentea13121 As Ubi-WheelyDuck previously mentioned the issue has been reported and is being investigated.
Apologies for the inconvenience caused.Official Response -
@ubi-keo thank you for the acknowledgement, it at least lets us know you are aware and hopefully fix is coming, I have about 500 photos in Valhalla alone, and would hate to not be able to reach them ever again. Fingers crossed
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@bravehearts You're welcome.
Please keep checking the known issues list and the news and announcements page for updates.Official Response -
The site is working for me again. Hopefully it is for everyone else as well
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Hello @greentea13121 thank you for the update!
I can see I also have access to the Valhalla photo uploads website too > https://www.ubisoft.com/en-gb/game/assassins-creed/valhalla/photomode
Can anybody else confirm if they have access to the website above, and can now see their uploaded photos too?
In regards to the other titles, I am still unable to view photos on Odyssey's or Origins website >
https://www.ubisoft.com/en-gb/game/assassins-creed/odyssey/photomode
https://www.ubisoft.com/en-gb/game/assassins-creed/origins/photomode
Can anyone who is also unable to view the two websites above, let me know in this thread, and I will make sure this is reported also, thank you.Official Response -
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Great, thank you for the update bielik01.
As it turns out, for the player who asked earlier in the thread, the Odyssey and Origins photo mode website issue, is something we have become recently aware of, that no photo's are visible to any players and we are hoping to resolve this and bring it back online in the foreseeable future.Official Response -
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No worries @BraveHearts, thanks for confirming this for me.
I hope to see you beat your record of 500 uploaded photos now
Official Response
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