UNSOLVED Impossibile to access ac valhalla0 Likes/4 Replies/78 ViewsOriginal poster AssumedJam9628 2 posts
Yesterday I was playing when the system started to have problem saving my progress. It was impossibile to save automatically, to do a quicksave or to manuale save from the option menu. The system told me to exit and re enter, and now I'm stock at the accessibile page, I click A to enter with my profilo, the system starts searching for add-ons and then.. again, I have to press the a button in an infinite cycle
Ubisoft Support Staff UbiStorm 443 posts
@assumedjam9628 Hey there! Thanks for reaching out about this infinite loop you're experiencing. I see that saving doesn't seem to be working either, so I wanted to confirm if you received any error codes or error messages when this happened, especially if they happened before you entered this loop. Does this also happen when you restart the game?
Ubisoft Support Staff Ubi-Milky 746 posts
Hello @assumedjam9628 thank you for getting back to us, is it possible you can upload a video of what happens when you try to access your game on Xbox, so we can see exactly what you see for context, as this issue seems most unusual, and a video may help us investigate further.
Are you able to upload a clip to a video hosting website such as Imgur or Youtube then send us a link to view it please?