Welcome to discussions

Quick Suggestions

  • HesitateYou
    Original poster 5 posts

    I've got this reward in the game, but it also shows get it for free, and it's useless to click it. This situation has happened for a long time. I found support before and didn't solve this problem. He asked me to pay attention to the forum, so I post this post now.
    I hope to solve this problem as soon as possible, because I have received all the things in the reward, but only this free one can't be obtained. It looks very uncomfortable.

  • Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Milky
    Ubisoft Support Staff 741 posts

    Hello @hesitateyou thank you for posting about the Altair outfit. We are aware that some players received the outfit previously already when they redeemed the Godly reward pack, as this pack also gifted the exact same Altair outfit which is currently listed in the Ubisoft Connect rewards.

    Did you previously obtain the outfit via the Godly Reward offer and does it appear in your inventory already?

    Or, did you not claim this outfit previously, nor can you claim it via Ubisoft Connect rewards?

    Official Response
  • HesitateYou
    Original poster 5 posts

    @ubi-milky I am glad to receive your reply.Sorry, it's been a long time. I've forgotten what happened at that time.It seems to have happened for nearly half a year.

    I bought Valhalla in February, when the Chinese Spring Festival was on sale. After I bought Valhalla, I didn't immediately download the game and began to play. I just got some free items in reward. It seems to me that I got Altair's output at that time. Because I didn't download the game at that time, I really don't know what's the godly reward pack that you said.

    Later, I only started playing in May. At that time, I heard that UBI released an Altair's outfit, but I vaguely remember that I seem to have this. I click to get it for free, but failed. After entering the game, I found that I really already have Altair's outfit.

    At that time, I didn't take it to heart. I thought it was a normal Ubisoft classic network problem. After all, it had appeared many times before. But after many months, this problem still exists. So I found Ubisoft support, then listened to the support and posted this in forums now. And that is my first time to hear that ubisoft has a forums.

    Finally, I still hope to solve this problem as soon as possible, because this is the only one in my reward that hasn't been unlocked. It looks very uncomfortable.

    PS: sorry, because this website does not support Chinese, and my English is not very good, so I can't understand this forum well also can't reply to you in time. Sorry again.

  • azullFR
    1128 posts

    @hesitateyou
    @Ubi-Milky

    same for me :
    Altaïr Outfit = owned in game (Godly reward)
    Altaïr Outfit = available to claim in Ubisoft Connect rewards (not shown as owned)

    Note : this is also the case for several other Ubisoft Connect rewards
    (for example : Beowulf mission, Jackdaw items, that the Ubisoft Connect indicates that I can buy them for Units even if meanwhile I already own them ingame, or have already finished the missions ingame.....)

    • Owned in game :


    • Available to claim in Ubisoft Connect rewards (not shown as owned)



  • Ubi-Keo
    Ubisoft Support Staff 1878 posts

    @azullfr @HesitateYou I can confirm that this has been reported previously and the development team are aware.

    Official Response

Suggested Topics

Community Details

123
Online
228.9k
Users
38.3k
Topics
190.1k
Posts