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  • TheStig2000
    Original poster 2 posts

    Hi,

    After some month not playing Anno 1800, I tried today to start it again to prepare for the new DLC. The screen goes black and the cursor changes to the golden Anno cursor. After a few seconds the game crashes immediately.

    I already tried reinstalling the game and Ubisoft connect, but that didn't help.

    This is the log file:

    [16:51:01][6a64][  NOTICE] rdgc::CGameClient::Run: Developer build - for internal use only! [Build: 2021-06-18 10:58:31] Anno7 UPlayGoldmaster Win64 Release-Static v11.1.1010647.3410 Tourism
    [16:51:01][6a64][  NOTICE] rdgs::CInitFile::GetDefaultLanguageFromRegistry: Set game language to en-US
    [16:51:01][6a64][  NOTICE] rdgs::CInitFile::GetDefaultLanguageFromRegistry: Set game language to en-US
    [16:51:04][6a64][  ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/fr_fr0.rda failed with error 2: The system cannot find the file specified.

    [16:51:04][6a64][  ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/fr_fr1.rda failed with error 2: The system cannot find the file specified.

    [16:51:04][6a64][  ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/fr_fr2.rda failed with error 2: The system cannot find the file specified.

    [16:51:04][6a64][  ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/fr_fr3.rda failed with error 2: The system cannot find the file specified.

    [16:51:04][6a64][  ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/fr_fr4.rda failed with error 2: The system cannot find the file specified.

    [16:51:04][6a64][  ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/fr_fr5.rda failed with error 2: The system cannot find the file specified.

    [16:51:04][6a64][  ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/fr_fr6.rda failed with error 2: The system cannot find the file specified.

    [16:51:04][6a64][  ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/fr_fr7.rda failed with error 2: The system cannot find the file specified.

    [16:51:04][6a64][  ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/ru_ru0.rda failed with error 2: The system cannot find the file specified.

    [16:51:04][6a64][  ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/ru_ru1.rda failed with error 2: The system cannot find the file specified.

    [16:51:04][6a64][  ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/ru_ru2.rda failed with error 2: The system cannot find the file specified.

    [16:51:04][6a64][  ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/ru_ru3.rda failed with error 2: The system cannot find the file specified.

    [16:51:04][6a64][  ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/ru_ru4.rda failed with error 2: The system cannot find the file specified.

    [16:51:04][6a64][  ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/ru_ru5.rda failed with error 2: The system cannot find the file specified.

    [16:51:04][6a64][  ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/ru_ru6.rda failed with error 2: The system cannot find the file specified.

    [16:51:04][6a64][  ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/ru_ru7.rda failed with error 2: The system cannot find the file specified.

    [16:51:05][6a64][  NOTICE] rd3d::COutputWindow::Create: Display 0: 2560 x 1440 resolution
    [16:51:05][6a64][  NOTICE] rd3d::COutputWindow::Create: Clamped resolution: 2560 x 1440
    [16:51:05][6a64][  NOTICE] rd3d::CAmdGpuServices::InitLibrary: Failed initializing AMD GPU Services (return code 6; this is fine for machines with a non-AMD graphics card)
    [16:51:05][6a64][  NOTICE] rd3d::CDevice3D12::CreateDevice: Created DirectX12 device with feature level 12.0 for adapter 'NVIDIA GeForce RTX 3070'
    [16:51:06][6a64][  NOTICE] rd3d::CCommandList12::Create: Failed querying ID3D12DebugCommandList1!
    [16:51:06][6a64][  NOTICE] rd3d::CCommandList12::Create: Failed querying ID3D12DebugCommandList1!
    [16:51:06][6a64][  NOTICE] rd3d::CCommandList12::Create: Failed querying ID3D12DebugCommandList1!
    [16:51:06][6a64][  NOTICE] rd3d::CCommandList12::Create: Failed querying ID3D12DebugCommandList1!
    [16:51:06][6a64][  NOTICE] rd3d::CCommandList12::Create: Failed querying ID3D12DebugCommandList1!
    [16:51:06][6a64][  NOTICE] rd3d::CCommandList12::Create: Failed querying ID3D12DebugCommandList1!
    [16:51:06][6a64][  NOTICE] rd3d::CCommandList12::Create: Failed querying ID3D12DebugCommandList1!
    [16:51:06][6a64][  NOTICE] rd3d::CCommandList12::Create: Failed querying ID3D12DebugCommandList1!
    [16:51:06][6a64][  NOTICE] rd3d::CCommandList12::Create: Failed querying ID3D12DebugCommandList1!
    [16:51:06][6a64][  NOTICE] rd3d::CCommandList12::Create: Failed querying ID3D12DebugCommandList1!
    [16:51:06][6a64][  NOTICE] rd3d::CCommandList12::Create: Failed querying ID3D12DebugCommandList1!
    [16:51:06][6a64][  NOTICE] rd3d::CCommandList12::Create: Failed querying ID3D12DebugCommandList1!
    [16:51:06][6a64][  NOTICE] rd3d::CCommandList12::Create: Failed querying ID3D12DebugCommandList1!
    [16:51:06][6a64][  NOTICE] rd3d::CCommandList12::Create: Failed querying ID3D12DebugCommandList1!
    [16:51:06][6a64][  NOTICE] rd3d::CCommandList12::Create: Failed querying ID3D12DebugCommandList1!
    [16:51:06][6a64][  NOTICE] rd3d::CCommandList12::Create: Failed querying ID3D12DebugCommandList1!
    [16:51:06][6a64][  NOTICE] rd3d::CCommandList12::Create: Failed querying ID3D12DebugCommandList1!
    [16:51:06][6a64][  NOTICE] rd3d::CCommandList12::Create: Failed querying ID3D12DebugCommandList1!
    [16:51:06][6a64][  NOTICE] rd3d::CShaderManager::InitDirectories: Effect file root dir: ''
    [16:51:06][6a64][  NOTICE] rd3d::CShaderManager::InitDirectories: Using precompiled shader path: 'C:/Users/[username]/Documents/Anno 1800/shaders/'
    [16:51:06][6ef8][  ERROR] rdsdk::CResourceHandler::OnIdle: File 'data/shaders/fx/terrain_tundra.fx' doesn't exist, can't compute file size!
    [16:51:08][6a64][  ERROR] rdsdk::CLogger::TraceLastError: Failed to open file C:/Users/[username]/Documents/Anno 1800/shaders/precompiled/pso_cache.xml failed with error 2: The system cannot find the file specified.

    [16:51:09][6ef8][  ERROR] rdsdk::CResourceHandler::OnIdle: File 'data/shaders/fx/terrain_tundra.fx' doesn't exist, can't compute file size!
    [16:51:09][6a64][  NOTICE] rd3d::CSessionManager::CreateSession: Created session ID -1:'Default'
    [16:51:13][6a64][  ERROR] EalLogOutput: [EAL]: This platform has logs enabled. Don't use it for shipping.
    [16:51:13][6a64][  ERROR] EalLogOutput: [EAL]: This platform has traces enabled. Don't use it for shipping.
    [16:51:13][6a64][  NOTICE] rdgs::CAccountSettings::Reset: Language returned by UPlay: "en-US"
    [16:51:13][6a64][  ERROR] rdsdk::CLogger::TraceLastError: Failed to open file data/blacklists/chinese.txt failed with error 3: The system cannot find the path specified.

    [16:51:13][6a64][  ERROR] rdsdk::CLogger::TraceLastError: Failed to open file data/blacklists/taiwanese.txt failed with error 3: The system cannot find the path specified.

    [16:51:13][6a64][  ERROR] rdsdk::CLogger::TraceLastError: Failed to open file data/blacklists/japanese.txt failed with error 3: The system cannot find the path specified.

    [16:51:13][6a64][  ERROR] rdsdk::CLogger::TraceLastError: Failed to open file data/blacklists/korean.txt failed with error 3: The system cannot find the path specified.

    [16:51:16][6a64][  ERROR] rdsdk::CLogger::TraceLastError: Failed to open file data/config/engine/ambientsettings/local/dlc03_01_storm.xml failed with error 3: The system cannot find the path specified.

    [16:51:16][6a64][  NOTICE] rdui::SendTelemetryMarker: UI-Flow: Start Waiting for RenderEngine
    [16:51:17][6a64][  NOTICE] rd3d::CDevice3D::Reset: BackBuffer size 2560x1440



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  • Ubi-Nacho
    Ubisoft Support Staff 1736 posts

    @thestig2000 Hi there,

    Sorry to hear about your game crashing on launch.

    Could you try the following troubleshooting steps please? This article has steps on what to do when your game won't launch:
    https://www.ubisoft.com/help?article=000063650

    If you have any issues please let us know!

    Official Response
  • mendoza2686
    8 posts

    i have the same or similar issue. i started up anno 1800 1 hour before the season 3 final dl release and it worked fine. after the download the game does not even make it to the title screen. i have tried 3 times to open the game and exactly the same crash happens. i am currently re downloading to see if this helps.

  • ZdenekDrizga
    11 posts

    @ubi-nacho In offline mode, it crashes even without any error!

  • Amonara1945
    3 posts

    Me also facing same error. After season 3 updates the game just crashes by the start, even before title screen. I verified files and then got 500 mb update, after that i was able to start the game, but last DLC was disabled. I restarted game again and got 2 Gb update. And now the game crashes even before starting. Additional game verification did not help. 😞

  • Amonara1945
    3 posts

    @zdenekdrizga same here. In offline the game doesnt even start as well.

  • UbiStorm
    Ubisoft Support Staff 641 posts

    Hey there, everyone. I'm sorry to hear that this issue is occurring for all of you as well! If you haven't, I recommend giving these steps a try, as Ubi-Nacho recommended above! If you've already tried those, or they don't seem to work, go ahead and grab your MsInfo & DxDiag files. Once you have those, submit them via our Support Site, Facebook Support or Twitter Support so that we can get a better look at what's going on. Thanks!

    Official Response
  • TheStig2000
    Original poster 2 posts

    @ubi-nacho In the meantime I could resolve the issue by myself. After hours of troubleshooting I found out, that a service called "Nahimic" prevents Anno from starting. When I kill this service Anno launches as aspected.

  • Amonara1945
    3 posts

    @thestig2000 Hey! May i ask you how did u figured out which process stops Anno from launching? I dont have "nahimic" process, but maybe another one is blocking the game.

  • ZdenekDrizga
    11 posts

    @ubistorm There is NOT possible to submit technical issues or some other categories via web form. What is a Functional way how to report an issue?

  • Ubi-WheelyDuck
    Ubisoft Support Staff 977 posts

    Hey guys,

    If you continue to have trouble and are unable to open a ticket I would recommend to contact via Facebook or Twitter as UbiStorm advised where we will be able to open a case for you to take a look at these files.

    Many thanks

    Official Response
  • Marv-der-Erste
    1 posts

    Hi, I have a similar issue. Came back after a while for season 3, installed it and could start my session after the update. Yeah!
    But out of the blue Anno wont start anymore? Same day, no further updates. Just had a break for a few hours and wanted to play again. But not so much luck. Black Screen, Anno-Cursor, back to Desktop. Very brief Ubiconnect window, but to short to read any messages. No crash report or error logs, nada. Re-installed the whole game, no luck. Ubiconnect does not want to start my Game... Much disappointment.

  • graeme1907
    1 posts

    @thestig2000 I also had this problem until I stopped the Nahmic service, now everything seems to be working again. Been working fine up until now, assuming a recent nahmic update has caused a conflict

  • Ubi-Viral
    2366 posts

    @graeme1907 Great to hear that you have been able to identify the cause of this crash.

    If you need anything else please let us know.

    Thank you.

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