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  • ZdenekDrizga
    Original poster 11 posts

    After the new update game is crashing and the dialog for sending the crash reports is not working as well.

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • UbiStorm
    Ubisoft Support Staff 631 posts

    @zdenekdrizga Hi there! Are you getting any specific error codes or messages when the game crashes on you? Or is it a generic crash report and nothing else? I do recommend running through these steps: (https://support.ubisoft.com/en-us/faqs/000025947) to see if those crashes do resolve as well.

    Official Response
  • ZdenekDrizga
    Original poster 11 posts

    @ubistorm
    It shows dialog in Czech something like "Ooop it falls down something went wrong, bla bla , would you like send an error report?"
    When I press Send some activity and bar shows and after few secs. warning message.

  • ZdenekDrizga
    Original poster 11 posts

    @ubistorm Something from log may help - looks like CZ curency is missing ? 🙂

     Failed to read string table for current localization (cs-CZ) for game 4553. Trying default localization (en-US).
    [10552]  2021-09-01 09:26:26      [14148]      ERROR      JobHttp.cpp (651)                                Http status code is none  for url https://crashreport-bd7681a3-3585-4972-9b07-694a1de8622e-prod.s3.amazonaws.com/575723af-c9ee-4e4e-b1d3-dad057a9f0d6/27237a5a-1f52-4f28-b21e-e8a9e126b81a?AWSAccessKeyId=AKIAIIZM7U7QCVZHCW3A&Expires=1630567574&Signature=msdTE1x4wJ59%2FIw2Bm1j3BkI7ns%3D.: (https://crashreport-bd7681a3-3585-4972-9b07-694a1de8622e-prod.s3.amazonaws.com/575723af-c9ee-4e4e-b1d3-dad057a9f0d6/27237a5a-1f52-4f28-b21e-e8a9e126b81a?AWSAccessKeyId=AKIAIIZM7U7QCVZHCW3A&Expires=1630567574&Signature=msdTE1x4wJ59%2FIw2Bm1j3BkI7ns%3D.)
    [10552]  2021-09-01 09:26:26      [14148]      ERROR      CrashReporterUploadDump.cpp (243)                Failed to upload crash report https://crashreport-bd7681a3-3585-4972-9b07-694a1de8622e-prod.s3.amazonaws.com/575723af-c9ee-4e4e-b1d3-dad057a9f0d6/27237a5a-1f52-4f28-b21e-e8a9e126b81a?AWSAccessKeyId=AKIAIIZM7U7QCVZHCW3A&Expires=1630567574&Signature=msdTE1x4wJ59%2FIw2Bm1j3BkI7ns%3D.: (https://crashreport-bd7681a3-3585-4972-9b07-694a1de8622e-prod.s3.amazonaws.com/575723af-c9ee-4e4e-b1d3-dad057a9f0d6/27237a5a-1f52-4f28-b21e-e8a9e126b81a?AWSAccessKeyId=AKIAIIZM7U7QCVZHCW3A&Expires=1630567574&Signature=msdTE1x4wJ59%2FIw2Bm1j3BkI7ns%3D.) Status code is None.
    [10552]  2021-09-01 09:28:12      [14148]      ERROR      JobHttp.cpp (651)                                Http status code is none  for url https://crashreport-bd7681a3-3585-4972-9b07-694a1de8622e-prod.s3.amazonaws.com/575723af-c9ee-4e4e-b1d3-dad057a9f0d6/47a6d392-1169-4f8c-972f-1c9a29e76344?AWSAccessKeyId=AKIAIIZM7U7QCVZHCW3A&Expires=1630567680&Signature=sabPrYtVIT8qCnxJTBxjc%2FbtZOU%3D.: (https://crashreport-bd7681a3-3585-4972-9b07-694a1de8622e-prod.s3.amazonaws.com/575723af-c9ee-4e4e-b1d3-dad057a9f0d6/47a6d392-1169-4f8c-972f-1c9a29e76344?AWSAccessKeyId=AKIAIIZM7U7QCVZHCW3A&Expires=1630567680&Signature=sabPrYtVIT8qCnxJTBxjc%2FbtZOU%3D.)
    [10552]  2021-09-01 09:28:12      [14148]      ERROR      CrashReporterUploadDump.cpp (243)                Failed to upload crash report https://crashreport-bd7681a3-3585-4972-9b07-694a1de8622e-prod.s3.amazonaws.com/575723af-c9ee-4e4e-b1d3-dad057a9f0d6/47a6d392-1169-4f8c-972f-1c9a29e76344?AWSAccessKeyId=AKIAIIZM7U7QCVZHCW3A&Expires=1630567680&Signature=sabPrYtVIT8qCnxJTBxjc%2FbtZOU%3D.: (https://crashreport-bd7681a3-3585-4972-9b07-694a1de8622e-prod.s3.amazonaws.com/575723af-c9ee-4e4e-b1d3-dad057a9f0d6/47a6d392-1169-4f8c-972f-1c9a29e76344?AWSAccessKeyId=AKIAIIZM7U7QCVZHCW3A&Expires=1630567680&Signature=sabPrYtVIT8qCnxJTBxjc%2FbtZOU%3D.) Status code is None.
    [10552]  2021-09-01 09:28:28      [14148]      ERROR      JobHttp.cpp (651)                                Http status code is none  for url https://crashreport-bd7681a3-3585-4972-9b07-694a1de8622e-prod.s3.amazonaws.com/575723af-c9ee-4e4e-b1d3-dad057a9f0d6/0ae08fbd-c39b-4d37-8159-37eb79c3b77d?AWSAccessKeyId=AKIAIIZM7U7QCVZHCW3A&Expires=1630567696&Signature=yIEIR5oxzLeAkE1ta8cnigNsXAg%3D.: (https://crashreport-bd7681a3-3585-4972-9b07-694a1de8622e-prod.s3.amazonaws.com/575723af-c9ee-4e4e-b1d3-dad057a9f0d6/0ae08fbd-c39b-4d37-8159-37eb79c3b77d?AWSAccessKeyId=AKIAIIZM7U7QCVZHCW3A&Expires=1630567696&Signature=yIEIR5oxzLeAkE1ta8cnigNsXAg%3D.)
    [10552]  2021-09-01 09:28:28      [14148]      ERROR      CrashReporterUploadDump.cpp (243)                Failed to upload crash report https://crashreport-bd7681a3-3585-4972-9b07-694a1de8622e-prod.s3.amazonaws.com/575723af-c9ee-4e4e-b1d3-dad057a9f0d6/0ae08fbd-c39b-4d37-8159-37eb79c3b77d?AWSAccessKeyId=AKIAIIZM7U7QCVZHCW3A&Expires=1630567696&Signature=yIEIR5oxzLeAkE1ta8cnigNsXAg%3D.: (https://crashreport-bd7681a3-3585-4972-9b07-694a1de8622e-prod.s3.amazonaws.com/575723af-c9ee-4e4e-b1d3-dad057a9f0d6/0ae08fbd-c39b-4d37-8159-37eb79c3b77d?AWSAccessKeyId=AKIAIIZM7U7QCVZHCW3A&Expires=1630567696&Signature=yIEIR5oxzLeAkE1ta8cnigNsXAg%3D.) Status code is None.
    ountry=CZ.
    [13764] 2021-09-01 09:31:53   [ 4100]   ERROR   StoreGetDemandwareInformation.cpp (133)     Unable to find c_currency in json.

  • Ubi-WheelyDuck
    Ubisoft Support Staff 855 posts

    Hey @zdenekdrizga,

    Sorry to hear you have encountered this crash, the details you have provided are very helpful.

    If you haven't already I would recommend to complete our PC troubleshooting guide in full.

    Any trouble just let us know

    Official Response
  • ZdenekDrizga
    Original poster 11 posts

    @ubi-wheelyduck I have tried all guid even clead boot, also complete new instalatrion and also other pc. Then from my point of view it is issue in your side.

  • Ubi-WheelyDuck
    Ubisoft Support Staff 855 posts

    Hey @zdenekdrizga,

    Thank you for following the steps you have to date.

    We would be happy to investigate in greater detail, to do so would it be possible to send us your DxDiag: (https://support.ubisoft.com/faqs/21185/) and MsInfo: (https://support.ubisoft.com/faqs/21216/)

    You can send these over to us by opening a new case: (https://support.ubisoft.com/en-gb/Cases/new)

    Many thanks

    Official Response

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