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UNSOLVED Not posible to send crash log
0 Likes/7 Replies/702 Views
After the new update game is crashing and the dialog for sending the crash reports is not working as well.
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@zdenekdrizga Hi there! Are you getting any specific error codes or messages when the game crashes on you? Or is it a generic crash report and nothing else? I do recommend running through these steps: (https://support.ubisoft.com/en-us/faqs/000025947) to see if those crashes do resolve as well.
Official Response -
@ubistorm
It shows dialog in Czech something like "Ooop it falls down something went wrong, bla bla , would you like send an error report?"
When I press Send some activity and bar shows and after few secs.
warning message. -
@ubistorm Something from log may help - looks like CZ curency is missing ?
Failed to read string table for current localization (cs-CZ) for game 4553. Trying default localization (en-US).
[10552] 2021-09-01 09:26:26 [14148] ERROR JobHttp.cpp (651) Http status code is none for url https://crashreport-bd7681a3-3585-4972-9b07-694a1de8622e-prod.s3.amazonaws.com/575723af-c9ee-4e4e-b1d3-dad057a9f0d6/27237a5a-1f52-4f28-b21e-e8a9e126b81a?AWSAccessKeyId=AKIAIIZM7U7QCVZHCW3A&Expires=1630567574&Signature=msdTE1x4wJ59%2FIw2Bm1j3BkI7ns%3D.: (https://crashreport-bd7681a3-3585-4972-9b07-694a1de8622e-prod.s3.amazonaws.com/575723af-c9ee-4e4e-b1d3-dad057a9f0d6/27237a5a-1f52-4f28-b21e-e8a9e126b81a?AWSAccessKeyId=AKIAIIZM7U7QCVZHCW3A&Expires=1630567574&Signature=msdTE1x4wJ59%2FIw2Bm1j3BkI7ns%3D.)
[10552] 2021-09-01 09:26:26 [14148] ERROR CrashReporterUploadDump.cpp (243) Failed to upload crash report https://crashreport-bd7681a3-3585-4972-9b07-694a1de8622e-prod.s3.amazonaws.com/575723af-c9ee-4e4e-b1d3-dad057a9f0d6/27237a5a-1f52-4f28-b21e-e8a9e126b81a?AWSAccessKeyId=AKIAIIZM7U7QCVZHCW3A&Expires=1630567574&Signature=msdTE1x4wJ59%2FIw2Bm1j3BkI7ns%3D.: (https://crashreport-bd7681a3-3585-4972-9b07-694a1de8622e-prod.s3.amazonaws.com/575723af-c9ee-4e4e-b1d3-dad057a9f0d6/27237a5a-1f52-4f28-b21e-e8a9e126b81a?AWSAccessKeyId=AKIAIIZM7U7QCVZHCW3A&Expires=1630567574&Signature=msdTE1x4wJ59%2FIw2Bm1j3BkI7ns%3D.) Status code is None.
[10552] 2021-09-01 09:28:12 [14148] ERROR JobHttp.cpp (651) Http status code is none for url https://crashreport-bd7681a3-3585-4972-9b07-694a1de8622e-prod.s3.amazonaws.com/575723af-c9ee-4e4e-b1d3-dad057a9f0d6/47a6d392-1169-4f8c-972f-1c9a29e76344?AWSAccessKeyId=AKIAIIZM7U7QCVZHCW3A&Expires=1630567680&Signature=sabPrYtVIT8qCnxJTBxjc%2FbtZOU%3D.: (https://crashreport-bd7681a3-3585-4972-9b07-694a1de8622e-prod.s3.amazonaws.com/575723af-c9ee-4e4e-b1d3-dad057a9f0d6/47a6d392-1169-4f8c-972f-1c9a29e76344?AWSAccessKeyId=AKIAIIZM7U7QCVZHCW3A&Expires=1630567680&Signature=sabPrYtVIT8qCnxJTBxjc%2FbtZOU%3D.)
[10552] 2021-09-01 09:28:12 [14148] ERROR CrashReporterUploadDump.cpp (243) Failed to upload crash report https://crashreport-bd7681a3-3585-4972-9b07-694a1de8622e-prod.s3.amazonaws.com/575723af-c9ee-4e4e-b1d3-dad057a9f0d6/47a6d392-1169-4f8c-972f-1c9a29e76344?AWSAccessKeyId=AKIAIIZM7U7QCVZHCW3A&Expires=1630567680&Signature=sabPrYtVIT8qCnxJTBxjc%2FbtZOU%3D.: (https://crashreport-bd7681a3-3585-4972-9b07-694a1de8622e-prod.s3.amazonaws.com/575723af-c9ee-4e4e-b1d3-dad057a9f0d6/47a6d392-1169-4f8c-972f-1c9a29e76344?AWSAccessKeyId=AKIAIIZM7U7QCVZHCW3A&Expires=1630567680&Signature=sabPrYtVIT8qCnxJTBxjc%2FbtZOU%3D.) Status code is None.
[10552] 2021-09-01 09:28:28 [14148] ERROR JobHttp.cpp (651) Http status code is none for url https://crashreport-bd7681a3-3585-4972-9b07-694a1de8622e-prod.s3.amazonaws.com/575723af-c9ee-4e4e-b1d3-dad057a9f0d6/0ae08fbd-c39b-4d37-8159-37eb79c3b77d?AWSAccessKeyId=AKIAIIZM7U7QCVZHCW3A&Expires=1630567696&Signature=yIEIR5oxzLeAkE1ta8cnigNsXAg%3D.: (https://crashreport-bd7681a3-3585-4972-9b07-694a1de8622e-prod.s3.amazonaws.com/575723af-c9ee-4e4e-b1d3-dad057a9f0d6/0ae08fbd-c39b-4d37-8159-37eb79c3b77d?AWSAccessKeyId=AKIAIIZM7U7QCVZHCW3A&Expires=1630567696&Signature=yIEIR5oxzLeAkE1ta8cnigNsXAg%3D.)
[10552] 2021-09-01 09:28:28 [14148] ERROR CrashReporterUploadDump.cpp (243) Failed to upload crash report https://crashreport-bd7681a3-3585-4972-9b07-694a1de8622e-prod.s3.amazonaws.com/575723af-c9ee-4e4e-b1d3-dad057a9f0d6/0ae08fbd-c39b-4d37-8159-37eb79c3b77d?AWSAccessKeyId=AKIAIIZM7U7QCVZHCW3A&Expires=1630567696&Signature=yIEIR5oxzLeAkE1ta8cnigNsXAg%3D.: (https://crashreport-bd7681a3-3585-4972-9b07-694a1de8622e-prod.s3.amazonaws.com/575723af-c9ee-4e4e-b1d3-dad057a9f0d6/0ae08fbd-c39b-4d37-8159-37eb79c3b77d?AWSAccessKeyId=AKIAIIZM7U7QCVZHCW3A&Expires=1630567696&Signature=yIEIR5oxzLeAkE1ta8cnigNsXAg%3D.) Status code is None.
ountry=CZ.
[13764] 2021-09-01 09:31:53 [ 4100] ERROR StoreGetDemandwareInformation.cpp (133) Unable to find c_currency in json. -
Hey @zdenekdrizga,
Sorry to hear you have encountered this crash, the details you have provided are very helpful.
If you haven't already I would recommend to complete our PC troubleshooting guide in full.
Any trouble just let us knowOfficial Response -
@ubi-wheelyduck I have tried all guid even clead boot, also complete new instalatrion and also other pc. Then from my point of view it is issue in your side.
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Hey @zdenekdrizga,
Thank you for following the steps you have to date.
We would be happy to investigate in greater detail, to do so would it be possible to send us your DxDiag: (https://support.ubisoft.com/faqs/21185/) and MsInfo: (https://support.ubisoft.com/faqs/21216/)
You can send these over to us by opening a new case: (https://support.ubisoft.com/en-gb/Cases/new)
Many thanksOfficial Response
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