ubisoft discussions

Quick Suggestions

  • jacksonw140
    Original poster 3 posts

    Hey, so I'm dying to play High Life, but keep getting this error whether I use DX12 or or 11 about 45 seconds into the game. The last update I saw on the old forums was this:

    1: Install Nvidia driver 457.51
    2. Disable G-sync and V-sync
    3: Make sure windows page file is automatic and on ALL drives.
    4: Try directx 11
    5: Run uplay in offline mode.
    6: Keep windows and other drivers up to date.
    7: Try verify files in uplay
    8: Delete DX shader cache in disk cleanup.

    Can anyone give me some help on where to do points 2 (just G sync), 3, and 8? Thanks!

  • Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Nacho
    Ubisoft Support Staff 1479 posts

    @jacksonw140 Hi there,

    Sorry to hear this has been happening.
    I'd recommend trying step 2 before the others. Your Vsync settings can be found in-game by navigating to Options > Graphics > Enable Vsync. I appreciate this may not be easy if the game crashes shortly after startup.

    Would you also be able to try verifying the game files if this has not been done already. Steps on how to do this can be found here.

    Hope this helps!

    Official Response
  • Danikenbr
    1 posts

    Do you use MSI afterburner (or another software to capture/display FPS)? I had the same problem after the update, and closing MSI afterburner solved my problem.

  • jacksonw140
    Original poster 3 posts

    @ubi-nacho Thanks! I can attempt that when I get home. What about G - Sync though?

    I haven't tried the MSI afterburner thing, and I do have that! That may be just thing, we'll see when I have a chance.

  • jacksonw140
    Original poster 3 posts

    Any other thoughts? Neither of these worked. Also, it crashes about 30 seconds into the actual game, not the main if that makes any difference.

  • Ubi-WheelyDuck
    Ubisoft Support Staff 861 posts

    Hey there,

    Thank you for your update, sorry to hear that those troubleshooting steps have not helped.

    It would be great if we could take a look at your DxDiag and MsInfo files so we can investigate deeper.

    Would it be possible to share these with us in a new case?

    Many thanks

    Official Response
  • dmdilks
    10 posts

    @jacksnow

    Have you tried to check engine file? Go into documents and click on 1800 folder. Then click on the config folder and click on the engine file. In there see what the game is running at. Mine show Dx 11. You can change stuff in there and then save it.

    My Engine file:

    RenderEngine": {
           "Adapter": 0,
           "DeviceType": "DX11",
           "PreloadConfigs": true,
           "EnableShaderCache": true,
           "DisablePublicShaderCache": true,
           "EnablePropLoading": true,
           "DisableTMMU": false,
           "LightBoundToCamera": true,
           "EnableMultiGPUOptimizations": true,
           "QualitySetting": "UltraHigh",
           "Low": {
               "Water": 0,
               "Lighting": 0,
               "Shadow": 0,
               "Terrain": 0,
               "Texture": 0,
               "Anti-Aliasing": 0,
               "Shader": 0,
               "PostEffects": 0,
               "VSYNC": 1,
               "Object": 0,
               "ViewDistance": 0,
               "FSRUpscaling": 0,
               "FeedbackQualityLevel": 0
           },
           "Medium": {
               "Water": 1,
               "Lighting": 1,
               "Shadow": 1,
               "Terrain": 1,
               "Texture": 1,
               "Anti-Aliasing": 1,
               "Shader": 1,
               "PostEffects": 1,
               "VSYNC": 1,
               "Object": 1,
               "ViewDistance": 1,
               "FSRUpscaling": 0,
               "FeedbackQualityLevel": 1

  • Ubi-WheelyDuck
    Ubisoft Support Staff 861 posts

    Hey @dmdilks,

    Thank you for sharing your experience to help others!

    If ever there is anything we can help with in the future just let us know

    Official Response

Suggested Topics